Spa Coordinator

Position: Spa Coordinator

Department: Spa

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

• Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensures The Greenbrier experience
• Adheres to policies of the facility
• Reports any incidents or accidents to the Spa Director
• Submits all paperwork and financial reporting, when applicable
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintains a monthly inventory of supplies and/or products, when applicable
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
• Participates in the Manager on Duty (MOD) schedule, if applicable
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
• Greets each and every guest with a smile and direct eye contact
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it’s necessary to leave the area
• Keeps area clear of clutter and personal effects
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
• Informs facility manager of any member, guest, or facility issues
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours: (Shift, days)

• 32-40 hours per week in season
• Staffing requires availability on holidays and 7 day a week operation
• Shifts - Flexible

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

• Retail and phone preferred
• Experience with a cash drawer preferred
• Customer Service experience required
• Ability to lift 25 lbs

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

• High School Diploma or G.E.D.
• College Degree preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

• Excellent communication, customer service skills, and work ethic
• Ability to express information clearly
• Excellent verbal and written skills

Technical Requirements:

• Computer skills (Word and Excel)
• Working knowledge of all services and products

Location of Work
Indoors
Heated

Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

Standing- Continuous
Sitting- Continuous
Walking- Rarely
Climbing- Rarely
Bending/Stooping- Infrequent
Overhead Reaching- Infrequent
Arm/Hand Movement- Frequent
Hand/Eye Coordination- Frequent

Lifting Requirements

Rarely (up to .5 hr in 8 hr. shift) 21 – 30 lbs
Horizontal Lift
Overhead Lift
Floor to Waist Lift
Grasping
Push/Pull
Carrying

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

• Reports to Assistant Spa Director

Other Requirements:

• Must be able to multi-task
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Energetic, enthusiastic and motivational
• Strong team player

*Requirements are Subject to Change

Pay: From $13.18 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• White Sulphur Springs, WV 24986 (Required)

Work Location: In person

Salary : $13