What are the responsibilities and job description for the Guest Service Agent position at The Greenbrier?
Essential Job Functions
Position: Guest Service Agent
Department: Front Desk/Operations
Primary Responsibilities:
Check guests in and out according to hotel standards
Setting up and settling guest accounts
Maintain control of room keys
Schedule activities and accommodate special requests
Other projects or duties to meet guest needs
Secondary Responsibilities:
Maintain thorough knowledge of Hotel amenities and activities
Normal Working Hours:
40 hour week, week-ends and holidays are required, some overtime and must be able to work flexible shifts
The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility and fairness.
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Past Work Experience Requirements:
Previous experience working with the public and providing customer service
Prior hotel experience preferred
Educational Requirements:
High School Diploma or G.E.D.
2-4 years customer service experience in the hospitality industry
Pursuing hospitality or related degree preferred
Communication Skills Requirements:
Professional speech and ability to communicate effectively and pleasantly
Technical Requirements:
Basic computer skills
General knowledge of office and telephone procedures
Knowledge of basic accounting functions
Experience with Opera (Property Management System) is beneficial
Pay: $15.70 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16