Puritan Restoration - Water Damage Restoration Lead Technician

Water Restoration Lead – Manage Residential and Commercial Disaster Recovery

Job Overview

• Company: Puritan Restoration.
• Salary/Pay Rate: $26 to $28 per hour plus Performance Based Bonus.
• Location: Norwood, MA.
• Job/Employment Type: Full Time.
• Project Scope: Residential, Commercial, and Industrial.
• Mandatory Licences & Certifications: Valid MA Driver's License.
  
  

The Opportunity: You will serve as a vital field leader, managing restoration projects from initial inspection through to successful structural drying. This role empowers you to protect property and provide peace of mind to customers during critical disaster recovery situations. You will work in a supportive, family-oriented environment where long-term career growth is actively encouraged and rewarded.

How You Will Make An Impact

• Manage and complete restoration jobs strictly according to work orders to ensure high-quality service delivery.
• Perform detailed site inspections to identify the scope of water damage and determine the required restoration strategy.
• Execute water extraction, structural drying, and targeted demolition including the removal of drywall and flooring.
• Supervise on-site technicians to ensure they are fully equipped and adhering to company safety standards.
• Act as the primary daily contact for customers to provide project updates and ensure total satisfaction.
• Monitor and maintain specialized drying equipment throughout the project lifecycle to prevent mold growth.
• Complete accurate job documentation and field reports to maintain project transparency and compliance.
  
  

Required Qualifications & Experience

• Minimum of 3 years of experience specifically within the water damage restoration field.
• Proven ability to manage job sites effectively and lead small teams with minimal oversight.
• Valid MA Driver's License with a clean driving record.
• Demonstrated proficiency in operating structural drying and water extraction equipment.
• Strong communication skills and a proactive approach to real-time problem-solving.
• Personal Tool Bag required
  
  

Preferred Qualifications & Experience

• Current IICRC Certifications in Water Restoration (WRT) or Applied Structural Drying (ASD).
• Experience in mold remediation and specialized commercial disaster recovery.
• Demonstrated ability to mentor junior technicians in restoration best practices.
  
  

Compensation & Benefits

• Weekly pay cycle with performance-based bonuses and project completion incentives.
• Comprehensive health insurance coverage and medical benefits.
• 401(k) retirement savings program with company matching.
• Paid time off including holidays, vacation, and sick leave.
• Tech package provided including a smartphone or tablet for field documentation.
• Company-provided uniforms and access to advanced safety and manufacturer training.
• Continued education and certification available.
  
  

About Us: Puritan Restoration is a family-run business with a 40-year legacy of excellence in the restoration and specialty trade industry. We pride ourselves on a culture of respect and support, boasting a low turnover rate with many team members staying for over 15 years. We are committed to helping our employees achieve their professional goals through continuous training and mentorship.

Learn more at https://www.puritanrestoration.net.

Puritan Restoration is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.