What are the responsibilities and job description for the Promotions Associate position at the Chickasaw Nation?
We are currently looking for a Full Time Promotions Associate to join our team located at Riverwind Casino.
Summary:
Greet and assists patrons in the purchasing of items available for sale, accepting cash and change. The clerk is responsible for providing highest level of customer service and providing the winning experience.
Responsibilities:
- Advertises promotions to facility patrons ensuring an aura for excitement in the facility utilizing handouts, microphone, and sound and light systems as needed
- Promotes the Players Club card by informing patrons of card benefits to increase play and satisfaction with facility offerings
- Develops promotional rules for submission using previous rules for similar promotions as a guide; uses creativity to make suggestions for new and exciting promotions; ensures rules are in accordance with the Chickasaw Nation Division of Commerce (CNDC) guidelines
- Utilizes Casino Management System to determine promotional targets based on previous effective promotions
- Determines patron eligibility by entering patron information in the Casino Management System. Actively utilizes appropriate systems (e.g., Bally's) to support and make recommendations
- Submits funds request for entire department within facilities assigned and communicates appropriately with general manager(s) and department manager(s) to ensure a timely manner of when promotional cash can be received
- Updates standard contract to include promotion specific information for submission to administration promotions department for final approval process for prizes
- Contacts vendors to guarantee products and prizes are ordered and delivered to any/all requested departments, but also ensuring that all gaming vendor promotions are within the CNDC guidelines
- Updates facility management and player analysis with current and accurate information in regard to the status of all promotions within their respective facilities
- Liaises between the Facility, Marketing and Share Services departments regarding promotional activity items in some facilities
- Organizes and cleans assigned area(s)
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Answers questions in a courteous and professional manner
- Determines needs and seeks positive experiences and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Must be creative and innovative
- Must be able to exert analytical and critical thinking skill
- Ability to handle difficult customers and situations
- Must be detail-oriented
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Extensive knowledge of casino-based facility software and systems
- Must be friendly with an outgoing personality
- Works well within a team
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Writes effective communications with team, departments, guests and management
Skills:
Essential:
Essential:
- Basic Computer skills
- Intermediate skill using Excel for multiple purposes
- Possesses and utilizes basic mathematics skills
- Must be familiar with the Microsoft Office Suite of products
- Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Accurately type 25 words per minute
- Intermediate skill using Word for multiple purposes
Experience:
Essential:
Essential:
- 1 year directly related experience
Education:
Essential:
Nonessential:
Essential:
- High School, GED or Equivalent
Nonessential:
- Bachelors Degree in directly related field
Credentials:
Essential:
Essential:
- Pass gaming background check
- Gaming license or permit as required by assigned position
Working Conditions:
Nonessential:
Nonessential:
- Casino
- May work where cigarette smoking occurs
- Bright and Flashing lights
- May work in loud or noisy areas
- High traffic area where people may congregate
- May be required to de-escalate argumentative, hostile or similar situations
- Poor ventilation
- Warehouse
- Repetitive motions
- Manual dexterity
- Hand-eye coordination, reach and grasp
- Listening and hearing ability
- Visual acuity for detail, distance, color, depth perception
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 50% of shift
- Standing up to 50% of shift
- Walking up to 50% of shift
- May work evenings, weekends or holidays
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork