Workplace Experience Manager

We are partnering with a global fintech firm to find a Workplace Experience Manager for their NYC office. They are seeking a hands-on, strategic leader to oversee the daily workplace operations in their New York Office. This is a great opportunity for an experienced manager who values innovation and collaboration to join a high growth firm who strives to create a best-in-class experience for all employees.

Note this position requires an in-office presence 5 days a week in their NYC office.

Responsibilities:

• Manage the daily needs of the New York City Office, ensuring a clean and organized workspace.
• Oversee the New York Workplace Experience team, fostering and continually improving office culture.
• Manage vendor relationships, evaluate services as needed, and seek out additional resources when needed.
• Partner with leaders and other departments to identify opportunities to implement new policies and procedures to offer a best-in-class experience to employees.
• Manage spatial planning initiatives, including tracking workstation usage and forecasting future needs.
• Maintain building compliance with health, safety, and security requirements.
• Prepare office documentation such as onboarding/offboarding requirements and seat assignments.
• Support other offices and departments as needed.

Requirements:

• Bachelor’s degree required.
• 7 years in a fast-paced, high-performing environments where white glove service and continuous improvement are highly valued.
• 3 years managing a team, providing mentorship, overseeing performance, and fostering personal and professional growth.
• Knowledge of NYC building infrastructure, including HVAC systems and maintenance scheduling.
• Prior experience managing large-scale projects, including office relocations, build-outs, and/or transformations.
• Ability to multitask in a fest paced environment to a high level of detail.
• A relationship-oriented mindset coupled with outstanding troubleshooting, communication, and leadership skills.