Workplace Experience Associate

Overview

The Workplace Experience Associate is an integral part of the Workplace Experience team and is responsible for overseeing, anticipating, facilitating, and fulfilling frontline support needs for all personnel and guests working within the organization’s space. This includes a particular focus on work areas and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing concerns, anticipating needs, and providing information about amenities and services.

Key Responsibilities

• Manage and track support requests, coordinating across teams to ensure timely resolution
• Maintain workstations and shared spaces to established standards, including setup and readiness checks
• Provide first-line technical assistance and troubleshoot basic issues with workplace tools and equipment
• Prioritize tasks, manage multiple deadlines, and perform quality checks on completed requests
• Support on-site projects, events, and cross-functional initiatives while upholding service standards
• Communicate effectively with internal teams and guests to ensure a high level of service
• Handle sensitive and confidential information with discretion

Qualifications

• Working knowledge of health and safety standards and ability to support compliance efforts
• Strong organizational and time-management skills with attention to detail
• Customer-service mindset with clear communication and problem-solving abilities
• Adaptability, initiative, and willingness to learn new tools and processes
• Comfort using workplace technology, service management systems, and collaboration tools

Requirements

• High school diploma or equivalent
• 3 years of relevant experience