Systems Administrator

IT Administrator (On-Site – Hauppauge, NY)

Department: Information Technology

Reports To: Director of IT

About the Opportunity

Join a rapidly scaling, technology-driven financial services organization operating at the intersection of fintech and innovation. This is a high-growth environment where IT plays a critical role in enabling business success, supporting a fast-paced workforce, and maintaining secure, reliable systems.

You’ll have the opportunity to work hands-on with modern SaaS ecosystems, cloud platforms, and evolving technologies, while contributing directly to a business that is expanding quickly and investing heavily in its technology infrastructure.

This role offers clear upward mobility, mentorship from senior leadership, and the ability to make a meaningful impact from day one.

Position Overview

We are seeking a hands-on, detail-oriented IT Administrator who thrives in an execution-focused environment. This is a high-ownership role where you will manage day-to-day IT operations, support internal users, and ensure systems are running efficiently, securely, and consistently.

You’ll act as the first line of IT support, owning the ticketing queue, managing user onboarding/offboarding, maintaining devices, and supporting a modern SaaS stack. This role is ideal for someone who takes pride in problem-solving, documentation, and follow-through, and who wants to grow into more advanced IT and infrastructure responsibilities over time.

Key Responsibilities

IT Operations & Help Desk

• Own and manage the IT ticket queue — triage, prioritize, and resolve issues within SLA expectations
• Provide white-glove support to internal users, ensuring clear communication and full resolution
• Document all incidents thoroughly, including root cause and resolution steps
• Identify recurring issues and proactively recommend long-term solutions
• Escalate complex issues appropriately while maintaining ownership through resolution

Onboarding & Offboarding

• Execute complete onboarding processes: device setup, account provisioning, SaaS access, and system configuration
• Handle offboarding with precision: deprovision accounts, recover devices, and ensure security compliance on day one
• Maintain accurate tracking of hardware, licenses, and user access
• Coordinate procurement, shipping, and asset lifecycle management

Device & Endpoint Management

• Configure, deploy, and maintain laptops, peripherals, and mobile devices (MacOS/Windows)
• Apply updates, patches, and security configurations
• Manage full hardware lifecycle: procurement through decommissioning
• Handle replacements, warranties, and vendor coordination

SaaS & Cloud Platform Support

• Administer and support modern SaaS tools (Google Workspace or Microsoft 365, Slack, CRM platforms, etc.)
• Manage user accounts, permissions, and system access
• Troubleshoot productivity tools, scheduling systems, and collaboration platforms
• Work directly with vendors for escalations and licensing

Network & Connectivity

• Troubleshoot Wi-Fi, VPN, and general network connectivity issues
• Coordinate with external providers (MSP/ISP) for escalations and resolution tracking
• Support conference rooms, AV systems, and hybrid meeting technologies

Security & Compliance

• Enforce IT security policies including access control, MFA, and password standards
• Support compliance efforts (SOC 2 or similar), including audits and documentation
• Identify and escalate potential security risks or policy violations
• Support governance around emerging technologies, including responsible AI usage

Documentation & Process Improvement

• Maintain IT documentation, asset inventory, and SOPs
• Keep runbooks current and actionable
• Contribute ideas to improve IT processes and operational efficiency

Qualifications

Experience

• 2–5 years of hands-on IT support, help desk, or systems administration experience
• Proven ownership of ticket queues and issue resolution

Technical Skills

• Experience administering Google Workspace or Microsoft 365
• Strong troubleshooting skills across macOS and/or Windows environments
• Familiarity with SaaS platforms (Slack, CRM tools, etc.)
• Basic networking knowledge (DNS, VPN, Wi-Fi)
• Understanding of IT security fundamentals (MFA, access controls, policies)

Why This Role Stands Out

• Clear upward mobility into senior IT, systems administration, or cloud-focused roles
• Hands-on exposure to modern tools and cutting-edge technologies in SaaS, cloud, and IT operations
• Direct mentorship from experienced IT leadership
• High-impact role with visibility across the organization
• Fast-growing company environment where your work directly drives success
• Collaborative culture that values execution, ownership, and continuous improvement