What are the responsibilities and job description for the Online Sales Consultant position at Talent Acquisition?
The Online Sales Consultant is responsible for providing high quality customer service while educating potential customers on US Auto inventory, products and services during the sale of a vehicle. The Online Sales consultant will qualify and schedule dealership or remote appointments for customers to allow for a quick and seamless purchasing experience. A successful candidate must have strong phone skills, be savvy with technology, creative, and have an entrepreneurial attitude to sell vehicles from a centralized, remote contact center.
- Communicates with customers to build rapport, answer questions pertaining to available inventory and identify purchasing needs.
- Makes outbound calls to past and current customers to generate leads to encourage purchase. Responds to interview leads in a timely manner.
- Answers inbound sales calls and accurately complete applications with potential customers by obtaining identification and financial information to accurately complete application.
- Forward completed applications and collaborates with Underwriting to define loan and payment terms for loan approvals.
- Produces at least 15 assisted sales per month.
- Completes a minimum of 45 applications per month.
- Documents all notes and action items on leads using our CRM tool.
- Keeps abreast of available inventory to provide accurate information to potential customers.
- Actively listen to customers to determine the best vehicle that fit their desires and needs.
- Transition customer and their application to Store Manager to close sales.
- Works collaboratively with the store teams and builds partnerships to make for a cohesive team approach to vehicle sales.
- Performs other duties as assigned.
Qualifications Required
- High School Diploma/GED
- 1 - 2 years or BDC, Call Center, and/or sales experience
- Computer literacy to include Microsoft Application products
- Willing to learn product knowledge for automotive brands
- Ability to read, analyze and interpret sales contracts, company procedures and policies
- Exceptional communication (verbal and written), problem-solving skills & interpersonal skills
- Resilient & strong desire to success
- Self-motivated, goal-oriented, and can work in a fast-paced environment
- Exceptional attention to detail and organization skills
Preferred
- 2 - 4 years of automotive/BDC sales experience
- Digital skills