What are the responsibilities and job description for the E-commerce Customer Service Assistant position at Syndicatebleu?
We’re partnering with a premium fashion brand seeking an E-commerce Customer Service Assistant to deliver a high-touch, personalized customer experience across their online shop. This role is ideal for someone who is detail-oriented, customer-first, and comfortable working across multiple communication channels in a fast-paced e-commerce environment.
LOCATION: Los Angeles (Onsite/Hybrid)
SCHEDULE: On-site Daily | Full-Time Hours, occasional weekends required
PAY: $20-23/hr (DOE)
What You’ll Do:
- Handle inbound customer inquiries via phone, email, and live chat, providing professional and solutions-oriented support
- Assist customers with online orders, product questions, and website navigation
- Deliver personalized styling recommendations and product guidance through live chat
- Support sales initiatives through exchange order management and abandoned cart outreach
- Investigate and resolve customer issues, ensuring timely and complete follow-up
- Process returns and exchanges, maintaining accurate documentation and records
- Partner closely with the Distribution Center to support efficient order fulfillment
- Manage order flow, including fraud review, order releases, and cancellations
- Stay up to date on promotions, product launches, and marketing campaigns
- Contribute to process improvements and support reporting needs as required
What We’re Looking For:
- 1–2 years of customer service experience within fashion/apparel ecommerce
- Strong communication skills with a polished, professional phone and email demeanor
- Experience supporting customers across multiple channels (phone, email, chat)
- Highly detail-oriented with strong organizational and multitasking abilities
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Shopify experience strongly preferred
Please submit your resume for consideration.
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Salary : $20 - $23