E-Commerce Customer Service Representative

We are seeking an E-Commerce Customer Service Associate to join our team. You will be responsible for helping customers by providing product information and resolving order and technical issues in a timely manner. This is a hands-on, customer-focused role ideal for someone early in their career with 1 - 3 years experience.

Responsibilities:

• Responding to incoming customer service inquiries in a timely and thoughtful manner
• Maintaining a positive, empathetic and professional attitude towards customers at all times
• Working between different systems to enter, pull and access customer data
• Keeping detailed records of customer interactions, transactions, comments and complaints
• Comfortable working with computers and web-based systems
• Ability to multi-task, prioritize and extreme attention to detail
• Answer incoming telephone calls to handle service requests from consumers, including information request, data entry, issue resolution requests, etc. and redirect inquiries as appropriate
• Data entry of orders into ERP system
• Outbound calling to customers to respond to inquiries
• Resolve customer complaints
• Bring unresolved customer issues to the Customer Service Manager
• Issue return authorizations and credits when required and appropriate
• Excellent written and verbal communication skills

​Qualifications:

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Written - Ability to communicate in writing clearly and concisely.

Skills & Abilities:

• Education : High School Graduate or General Education Degree (GED) required
• Experience : One to three years of customer services experience in apparel industry preferred
• Computer Skills: Computer proficient (Word, Excel, Adobe Reader); Computer ability will be utilized in use of ERP system, e-mail, etc.