What are the responsibilities and job description for the Customer Service Representative position at Galaxy Service Partners?
About AM/PM Door
AM/PM Door is a trusted provider of commercial doors and docks. We are committed to delivering fast, reliable service to our customers and take pride in the professionalism of our team from the first call to job completion.
Position Overview
The Customer Service Representative (CSR) serves as the first point of contact for our customers and plays a critical role in delivering a positive service experience. This role is responsible for handling inbound calls, booking jobs, coordinating scheduling, and supporting the operations team with day-to-day administrative functions. The ideal candidate is organized, professional, and thrives in a fast-paced environment.
Key Responsibilities
Customer Communication
- Answer incoming customer calls in a professional and courteous manner
- Respond to customer inquiries via phone and email in a timely fashion
- Provide accurate information on services, scheduling, and basic pricing or estimates as directed
Job Booking & Scheduling
- Book jobs and service appointments accurately in the scheduling system
- Confirm appointment details with customers and internal teams
- Coordinate with technicians and service staff to ensure schedules are accurate and up to date
Administrative Support
- Perform general administrative duties related to customer accounts and service orders
- Enter and update customer information and job details accurately in the system
- Manage and organize emails related to jobs, follow-ups, and customer requests
Follow-Ups & Service Quality
- Conduct follow-up calls and emails as needed (e.g., post-service check-ins, rescheduling, additional work)
- Track open items and ensure timely responses to customer needs
- Escalate customer issues or service concerns to the appropriate manager when needed
Team Collaboration
- Work closely with service coordinators, technicians, and management to support smooth operations
- Communicate clearly regarding job status, customer expectations, and scheduling changes
Qualifications
Experience
- Previous experience in a customer service, call center, office admin, or dispatch/scheduling role preferred
- Background in a service, trades, or construction-related environment is a plus but not required
Skills
- Strong verbal and written communication skills
- Comfortable handling high call volume and multitasking in a busy environment
- Good organizational skills with strong attention to detail
- Basic computer proficiency including email, calendars, and data entry; CRM or scheduling software experience is a plus
Attributes
- Customer-focused, professional, and dependable
- Reliable with the ability to follow established processes and procedures
- Adaptable in a fast-paced environment with shifting priorities
- Team-oriented with a positive, solution-focused approach
Compensation & Schedule
Location: Pacoima, CA (On-Site)
Schedule: Full-Time | Monday - Friday, 8:00 a.m. - 5:00 p.m. (schedule subject to business needs)
Compensation: $18-$22 per hour Commensurate with experience
Benefits: Health, Vision, and Dental Insurance PTO, 401(k), etc.]
AM/PM Door is an Equal Opportunity Employer.
EEO Statement
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.
Salary : $18 - $22