What are the responsibilities and job description for the Employee Success Specialist position at Swoon?
Our leading SaaS client is looking for their next Employee Success Specialist. This person will have previous HR experience, with a deep understanding of performance management, medical/religious accommodations work, and policy guidance.
Job Role
- Provides guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.
- Provides front-line support in the prevention and resolution of employee questions or concerns.
- Recommends effective solutions and takes appropriate actions to address workplace concerns, and escalates as applicable to Employee Relations Managers for further investigation.
- Supports business partners on employee inquiries by interpreting policies and providing consistent practices.
- Creates and implements internal team procedures while identifying opportunities for continuous improvement and process optimizations.
- Maintains accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
- Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.
- Consults and builds relationships with all levels of operational management and HR team members.
- Routinely exercises sound judgment and expertise within broadly defined policies and practices.
This role will require:
- Policy Guidance
- Accommodations experience – preferred both medical and religious
- Performance Management
- Hybrid, Indianapolis