What are the responsibilities and job description for the Information Technology Support Technician position at Swoon?
IT Support Technician | Contract | Wilmington, DE
On-Site | Contract – 9 Months | $24/hr | W2 Only
About the Role
We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800 associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.
What You'll Be Doing
- Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
- Supporting laptops and mobile devices across a mixed Mac and Windows environment
- Assisting the Service Desk by actively taking and resolving intake calls
- Collaborating with your team and site lead, stepping up as backup when needed
- Contributing to process improvements and cross-training efforts
- Delivering top-notch, customer-first support to associates daily
What You'll Need
- High School Diploma, GED, or equivalent
- 3 years of end-user support and remote administration experience
- 3 years working with Windows 10 or earlier
- 3 years using ticketing tools such as ServiceNow, Zendesk, or HPSM
- 1 year of experience with Google Suite
- 1 year of experience with macOS (High Sierra or later)
- Strong communication, teamwork, and customer service skills
Bonus Points If You Have
- Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
- Experience with JAMF Casper Suite or SCCM
- Active Directory experience
- Apple certification(s)
- Experience supporting 100 Mac end users
- Familiarity with VMware, macOS Server administration, or McAfee encryption tools
The Details
- 9-Month Contract | W2 Only
- Wilmington, DE
- 5 Days On-Site
- $24/hr
Salary : $24