Chargeback Analyst/Fraud payment analyst

Chargeback Analyst (Hybrid)

Location: Draper, UT 84020 (Hybrid)

Pay Rate: $25–$27/hour

Duration: 6-Month Contract

Schedule: Monday–Friday | 8:00 AM – 5:00 PM MT

Hybrid Requirement: In-office Monday, Tuesday, and Thursday

About the Opportunity

We are seeking a detail-oriented Chargeback Analyst to join a fast-paced Payment & Risk Operations team. This role is ideal for professionals with experience handling merchant disputes and chargebacks who thrive in an analytical, customer-focused environment. You'll investigate payment disputes, communicate with customers, and ensure timely resolution while maintaining high standards of accuracy and compliance.

Key Responsibilities

• Process merchant disputes by reviewing transactions, conducting research, and preparing representment documentation.
• Investigate and process issuing chargebacks by gathering evidence and submitting disputes to payment processors.
• Maintain and update chargeback reconciliation records and dispute statuses.
• Communicate with customers via phone and email regarding documentation and dispute requirements.
• Ensure dispute milestones and processing deadlines are consistently met.
• Perform accurate data entry and maintain detailed chargeback records.
• Research payment-related issues and recommend appropriate resolutions.

Required Qualifications

• Minimum 2 years of chargeback experience in payment card risk management.
• Experience handling merchant disputes or issuing chargebacks.
• Minimum 2 years of customer service experience.
• Strong analytical and investigative problem-solving skills.
• Ability to work independently and make sound decisions.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Proficiency with Microsoft Excel and spreadsheet reporting.

Preferred Qualifications

• Experience with both merchant and issuing dispute processes.
• Familiarity with AI tools such as Claude or similar technologies.
• Experience using Google Sheets.

Required Skills

• Chargeback processing (issuing and/or acquiring side)
• Merchant dispute management
• Customer service and customer phone support
• Payment services knowledge
• Data analysis and investigative reporting
• Microsoft Excel
• Google Sheets (preferred)

Systems & Tools

Experience with the following platforms is a plus:

• Adobe Cloud
• Atlassian Cloud
• Google Workspace
• Salesforce
• Slack
• Workday
• Zoom

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.