What are the responsibilities and job description for the Chargeback Analyst position at Cypress HCM?
This is an exciting opportunity to join a growing global company in the fintech software industry.
This is a hybrid position based in Draper, Utah with onsite days Tuesday-Thursday.
Responsibilities
This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
- Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within timeframe
- Data entries related to chargeback
Requirements
- Has at least 2 years chargeback experience in merchant disputes
- Has at least 2 years customer service experience
- Bachelor in Finance, accounting, economics or management related fields
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
- Has strong skills using Excel and other software to create spreadsheets, models and reports
- Ability to make sound judgment calls
Preferred Skills
- Familiarity with Claude/AI Tooling
- Chargeback experience in issuing disputes
Pay Rate
- $27.55/hour
Salary : $28