Senior Account Coordinator

Senior Account Coordinator - Connecticut

| Full-Time | Field-Based

Compensation: 60K Plus

ROLE OVERVIEW

The Senior Account Coordinator is a field-based clinical role responsible for managing complex accounts and coordinating full care pathway support—from patient identification and insurance verification through product fitting, education, and outcomes follow-up. This role operates with a high degree of autonomy, serves as a clinical resource for junior staff, and drives consistent provider and patient experience across the territory.

KEY RESPONSIBILITIES

Patient & Provider Support

• Manage complex, high-volume accounts across patient evaluation, product fitting, and longitudinal follow-up.
• Deliver hands-on clinical support in wound care, lymphedema, compression, vascular, or rehabilitation settings.
• Lead patient and caregiver education on product use, compliance, and care expectations.
• Escalate complex clinical cases to leadership with clear documentation and recommended next steps.

Order Management & Documentation

• Own end-to-end order coordination—ensuring accurate documentation, payer compliance, and timely patient access.
• Independently manage prior authorizations, insurance appeals, and DME/HME coverage requirements.
• Maintain audit-ready CRM records of patient status, field activity, and case progression.

Account Development & Workflow Integration

• Build trusted relationships with key provider stakeholders to position the organization as a preferred clinical partner.
• Implement repeatable clinical protocols across partner sites to improve product utilization and consistency.
• Communicate field insights to internal leadership to support continuous improvement in patient experience and territory performance.
• Travel 50–75% across assigned region. Comfortable with regional travel.

Team Leadership (Player and coach)

• Work on site with multiple accounts and cat a s a mentor and coach for the team.
• Mentor junior Clinical Field Specialists through onboarding, skill development, and daily field guidance.
• Serve as the escalation resource for complex clinical, payer, and provider relationship issues.
• Contribute to field training materials, SOPs, and best practice documentation

QUALIFICATIONS

• 4–6 years of clinical or patient-facing healthcare experience OR 2 years in a field-based MedTech or DME role.
• Clinical credential required: Medical Assistant, PTA, CNA, or comparable allied health background.
• Proven ability to independently manage complex, multi-site patient caseloads with measurable outcomes.
• Strong knowledge of prior authorization, payer appeals, and DME/HME coverage and billing workflows.
• Highly organized and self-directed with strong written and verbal communication across clinical and patient audiences.
• Comfortable with regional travel including overnight stays and drives of 5 hours; 50–75% travel expected.

PREFERRED

• Specialty experience in compression therapy, lymphedema, wound care, vascular rehab, or orthotics/prosthetics.
• Experience mentoring or informally leading junior field staff.
• Proficiency with CRM platforms and clinical documentation systems; EMR familiarity a plus.
• Bilingual in Spanish strongly preferred; may be required in select territories.
• Background in territory management, account planning, or field-based clinical business development.

Apply now to join a mission-driven team where your clinical expertise and leadership deliver measurable patient impact.

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000