Clinical Account Manager

Senior Clinical Account Coordinator- Senior Clinical Field Specialist

Full-Time | Field-Based

Location: Connecticut

Compensation: 65000 Plus (commensurate with experience) Performance Bonus

ROLE OVERVIEW

We are seeking an experienced and highly motivated Senior Account Coordinator to join our growing MedTech team. In this senior-level, patient-facing, field-based role, you will serve as the primary clinical and operational liaison—owning complex accounts and coordinating across internal teams, healthcare providers, and patients throughout the full care pathway: from patient identification and insurance verification through product fitting, clinical education, and outcomes follow-up.

As a senior contributor, you will be expected to work with a high degree of autonomy, mentor junior field staff, and serve as a subject matter resource on clinical workflows, payer requirements, and territory management best practices.

WHY JOIN US

• Mission-aligned work with direct, visible impact on patient access to therapy and provider clinical workflows.
• Senior-level ownership of a defined territory with meaningful autonomy and accountability.
• Opportunity to mentor junior team members and shape field operations best practices.
• Collaborative team environment with strong internal infrastructure and leadership access.
• Competitive hourly compensation with structured experience-based growth pathways.

KEY RESPONSIBILITIES

Senior Patient & Provider Engagement

• Serve as the primary senior-level field resource for high-volume and complex accounts, delivering on-site clinical support across patient evaluation, product ordering, fitting, and longitudinal follow-up.
• Lead patient and caregiver education on product application, care compliance, and outcome expectations, building confidence and ensuring durable adherence from initial engagement.
• Provide hands-on clinical support in wound care, lymphedema, vascular, rehabilitation, or compression therapy environments as required by territory needs.
• Identify and proactively escalate complex patient cases to clinical leadership, ensuring appropriate care pathways are followed and patient safety is maintained.

Order Management & Clinical Documentation

• Own end-to-end order coordination across assigned accounts—partnering with internal support teams to ensure accurate clinical documentation, payer compliance, and timely patient access to therapy.
• Navigate complex insurance verification scenarios including prior authorizations, payer appeals, and DME/HME coverage requirements with minimal oversight.
• Maintain precise, audit-ready records of patient status, field activity, and case progress within CRM and documentation systems; serve as a quality reference for junior team members.

Clinical Workflow Integration & Account Development

• Build and maintain trusted relationships with key decision-makers at healthcare facilities—positioning the organization as a preferred clinical and operational partner.
• Design and implement efficient, repeatable clinical protocols for product utilization that reduce friction and improve consistency across partner sites.
• Aggregate and communicate field-level insights to internal clinical and operations leadership to drive continuous improvement in patient experience, product adoption, and territory performance.
• Travel throughout the assigned region to fulfill patient, fitting, and partner facility commitments; travel expectation 50–75%, including overnight stays and drives of 5 hours.

Team Leadership & Mentorship

• Provide day-to-day guidance and field mentorship to junior Clinical Field Specialists, supporting onboarding, clinical skill development, and operational best practices.
• Act as an escalation resource for complex clinical questions, payer challenges, and provider relationship issues within the territory.
• Contribute to the development of training materials, field protocols, and standard operating procedures as directed by leadership.

QUALIFICATIONS

• 4–6 years of clinical or patient-facing healthcare experience, with a minimum of 2 years in a field-based MedTech, DME, or clinical services role.
• Clinical background required: Medical Assistant, Physical Therapist Assistant, Certified Nursing Assistant, or a comparable allied health credential.
• Demonstrated track record of managing complex patient cases and multi-site accounts independently, with measurable outcomes.
• Strong command of insurance workflows including prior authorization, payer appeals, and coverage verification specific to DME/HME environments.
• Exceptional organizational and self-management skills—adept at prioritizing a high-volume caseload across geographically dispersed locations without close supervision.
• Polished communicator with proven ability to engage clinical professionals, patients, and administrative staff across diverse demographics and settings.
• Comfortable with regional travel including overnight stays and drives of 5 hours; travel expectation approximately 50 %.

PREFERRED SKILLS & EXPERIENCE

• Deep expertise in one or more of the following: compression therapy, lymphedema management, wound care, vascular rehabilitation, or orthotic/prosthetic device support.
• Experience independently managing prior authorizations, insurance appeals, and payer escalations with a strong working knowledge of DME/HME billing requirements.
• Demonstrated experience mentoring or informally leading junior clinical or field staff.
• Proficiency with CRM platforms and clinical documentation systems; experience with EMR workflows is a plus.
• Exposure to territory management, account planning, or clinical business development in a field-based commercial healthcare role.

Apply now to join a team where your clinical expertise and leadership create real-world impact at scale.