What are the responsibilities and job description for the Jr Help Desk Support position at Summit Technologies & Solutions, Inc.?
Description of Duties:
The Jr Help Desk Support is part of Amentum's Missile Defense Division and directly supports the Missile Defense Agency (MDA). The candidate will:
- Collect and analyze data to provide technical resolutions
- Provide remote troubleshooting support for break fix issues
- Provide escalation and status updates to MDA customers
- Provide technical support for enterprise projects that affect Service Desk workflows
- Resolve daily battle rhythm tasks
- Track all work using the Remedy ticketing system
- Utilize the mature knowledge database to assist customers
Basic Requirements:
- Must have 6, or more, years of general (full-time) work experience
- Maybe reduced with completion of advanced education
- Must have 6, or more, months of IT experience
- Must have experience working in a customer-facing role.
- Must have experience with Microsoft Office
- Must have experience at working independently and in a team-oriented, collaborative environment
- Must have experience working with geographically dispersed teams
- Must have DoD 8570 IAT Level Certification or higher by employment start date (example:
- CompTIA Security CE)
- Must have, or obtain, an active DoW Secret Security Clearance.
Desired Requirements:
- Have an ITILV3 Foundations certification
- Have Remedy experience
- Have experience with desktop support, service desk/help desk or call center experience.
Job Type: Full-time
Pay: $53,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have 6months or more of IT experience?- REQUIRED
- Do you have a current DoD 8570 IAT Lvl II cert or higher?
- Do you have experience with customer facing roles?
Experience:
- general work: 6 years (Required)
Location:
- Huntsville, AL 35811 (Required)
Security clearance:
- Secret (Required)
Work Location: In person
Salary : $53,000 - $67,000