What are the responsibilities and job description for the Jr Help Desk Support position at LaunchTech?
Location: Redstone Arsenal, Huntsville, AL
Clearance Required: Active DoW Secret Security Clearance
Travel Required: Up to 10% of the time
LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.
Looking to launch your IT career in a mission-driven environment? This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your technical support keeps mission-critical operations running smoothly for one of the nation’s most important defense programs.
What You’ll Be Doing
- Collect and analyze data to provide technical resolutions
- Provide remote troubleshooting support for break fix issues
- Provide escalation and status updates to MDA customers
- Provide technical support for enterprise projects that affect Service Desk workflows
- Resolve daily battle rhythm tasks
- Track all work using the Remedy ticketing system
- Utilize the mature knowledge database to assist customers
What You Bring
Basic Requirements:
- Must have 6, or more, years of general (full-time) work experience
- May be reduced with completion of advanced education
- Must have 6, or more, months of IT experience
- Must have experience working in a customer-facing role.
- Must have experience with Microsoft Office
- Must have experience at working independently and in a team-oriented, collaborative environment
- Must have experience working with geographically dispersed teams
- Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security CE)
- Must have, or obtain, an active DoW Secret Security Clearance
Desired Requirements:
- Have an ITILv3 Foundations certification
- Have Remedy experience
- Have experience with desktop support, service desk/help desk or call center experience
Why LaunchTech?
LaunchTech is built on a single standard: Excellence, Period.
This role offers an early-career IT professional the opportunity to build hands-on experience supporting mission-critical operations at the heart of the nation’s missile defense program.
We offer:
- Medical, Dental, and Vision coverage
- 401(k) with company match
- Paid Time Off (PTO)
- Mission-driven work with opportunities to grow
- And more
Ready to Join the LaunchTech Crew?
LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.
Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.