Jr Help Desk Support Specialist - (IJHDS102126.1)

Cimarron is seeking a Jr. Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at the Redstone Arsenal in Alabama.

Key Duties:

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.
   

Required Skills, Experience, and Education: 

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time. 
• Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
• Ability to obtain a Secret Clearance.
• 6 or more years of general (full-time) work experience.
• 6 or months of IT experience. 
• Experience working in a customer-facing role.
• Experience with Microsoft Office.
• Experience working independently and in a team-oriented, collaborative environment.
• Experience working with geographically dispersed teams.
• Hold DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security CE)

Desired Skills, Experience, and Education: 

• Experience with Remedy. 
• Experience in a desktop support, service desk/help desk, or call center role. 
• Possesses an ITIL v3 Foundations certification.

This position is anticipated to close to applications on October 28, 2026. If the application window is extended, this posting will be updated.

Business Profile: 

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.