Customer Support Assistant

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Los Angeles. In this role, you will serve as a vital point of contact for students, clients, and partners, ensuring seamless communication and exceptional service. The ideal candidate is organized, motivated, and comfortable working in a fast-paced environment.

Responsibilities

• Provide clear and professional assistance to customers via phone, email, and internal systems.
• Manage inquiries, resolve concerns, and ensure a positive customer experience.
• Maintain accurate records and update client information in company databases.
• Support internal teams by coordinating communication and processing documentation.
• Assist in onboarding processes and guide customers through service steps when needed.
• Identify opportunities to improve customer satisfaction and workflow efficiency.
• Uphold company standards and represent Skillbridge Academy with professionalism.