What are the responsibilities and job description for the Customer Support Assistant position at Strive Global Events?
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Los Angeles. In this role, you will serve as a vital point of contact for students, clients, and partners, ensuring seamless communication and exceptional service. The ideal candidate is organized, motivated, and comfortable working in a fast-paced environment.
Responsibilities
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Los Angeles. In this role, you will serve as a vital point of contact for students, clients, and partners, ensuring seamless communication and exceptional service. The ideal candidate is organized, motivated, and comfortable working in a fast-paced environment.
Responsibilities
- Provide clear and professional assistance to customers via phone, email, and internal systems.
- Manage inquiries, resolve concerns, and ensure a positive customer experience.
- Maintain accurate records and update client information in company databases.
- Support internal teams by coordinating communication and processing documentation.
- Assist in onboarding processes and guide customers through service steps when needed.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
- Uphold company standards and represent Skillbridge Academy with professionalism.