What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Messa Sync is a forward-thinking organization committed to creating impactful communication strategies that support growth, clarity, and long-term success. We empower brands to strengthen their voice, connect meaningfully with clients, and elevate their presence through high-quality communication solutions. Our team thrives in a collaborative, innovative, and results-driven environment where every idea matters and every contribution counts.
Job Description
Job Description
We are looking for a highly organized and service-oriented Customer Support Assistant to join our team in Los Angeles. This role supports daily operations by assisting customers, resolving inquiries, and maintaining a smooth service experience. The ideal candidate is proactive, professional, and committed to delivering outstanding support with clarity and care.
Responsibilities
Handle customer inquiries through professional communication channels.
Assist in resolving issues by coordinating with internal teams.
Maintain accurate records of customer interactions and follow-ups.
Provide timely updates and ensure each customer receives clear, reliable information.
Support operational activities to enhance service quality and workflow efficiency.
Contribute to process improvements that optimize overall client satisfaction.
Qualifications
Qualifications
Strong communication and interpersonal skills.
Ability to manage multiple tasks with a high level of organization.
Problem-solving mindset with a calm and professional approach.
Comfortable working independently and collaboratively.
Strong attention to detail and reliability.
Basic proficiency with office tools and customer support platforms.
Additional Information
Benefits
Competitive annual salary of $54,000–$59,000.
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Stable, full-time position with long-term advancement potential.
Skill-building through ongoing training and internal initiatives.
Salary : $54,000 - $59,000