What are the responsibilities and job description for the Dental Receptionist/Front Desk position at Straine Dental Management LLC?
Northshore Family Dentistry
Slidell, LA
Ful Time: M-F
Job Summary:The Dental Front Desk professional provides administrative support and excellent customer service to patients. They manage appointments, patient records, insurance information, and ensure the dental office operates smoothly.
Key ResponsibilitiesGreet and check in patients in a friendly and professional manner
Schedule and confirm appointments for patients
Answer phone calls and respond to patient inquiries
Verify dental insurance coverage and assist with insurance claims
Collect payments, co-pays, and maintain billing records
Maintain patient files and update records in dental software systems
Coordinate with dentists and dental assistants to manage daily schedules
Handle patient paperwork, including medical history forms
Follow HIPAA guidelines to protect patient privacy
Send appointment reminders via phone, text, or email
Skills and QualificationsHigh school diploma or equivalent (required)
Experience in customer service or front desk work preferred
Knowledge of dental office software (Dentrix, Eaglesoft, Open Dental, etc.) is a plus
Basic understanding of dental insurance and billing procedures
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Typical Work EnvironmentDental clinic or private dental office