Billing Coordinator

Our client is seeking a detail-oriented Construction Billing Clerk to join their accounting team. This position will have a strong focus on accounts receivable, customer billing, collections, and customer service within a construction environment.

The ideal candidate is organized, professional, and comfortable communicating directly with customers regarding invoices, payments, account balances, and billing questions. Construction accounting or billing experience is preferred, but candidates with strong AR, invoicing, and customer service experience will also be considered.

Key Responsibilities

• Prepare, process, and distribute customer invoices accurately and timely.
• Manage assigned accounts receivable accounts from invoicing through payment.
• Monitor outstanding balances and follow up on past-due invoices.
• Contact customers by phone and email regarding payment status, account balances, and billing questions.
• Research and resolve customer billing discrepancies and account issues.
• Apply customer payments and maintain accurate account records.
• Reconcile customer accounts and assist with monthly AR reporting.
• Review contracts, purchase orders, work orders, and supporting documentation to ensure accurate billing.
• Assist with construction-related billing, including progress billings, change orders, retainage, and supporting documentation as applicable.
• Coordinate with project managers, estimators, operations, and accounting personnel to resolve billing issues.
• Maintain organized customer files and documentation.
• Respond promptly and professionally to customer inquiries.
• Assist with collection efforts while maintaining positive customer relationships.
• Identify aging accounts and escalate collection concerns when appropriate.
• Support month-end and year-end closing activities related to accounts receivable.
• Perform other accounting and administrative duties as needed.

Customer Service Responsibilities

• Serve as a primary point of contact for customers regarding billing and payment questions.
• Provide clear explanations of invoices, account balances, payment terms, and billing requirements.
• Build and maintain positive relationships with customers.
• Handle difficult billing or payment conversations professionally and diplomatically.
• Follow up consistently on outstanding issues until they are resolved.
• Communicate internally to ensure customer concerns are addressed quickly and accurately.

Qualifications

• 2 years of experience in accounts receivable, billing, collections, or accounting support preferred.
• Construction industry experience is a plus.
• Strong customer service and communication skills.
• Comfortable making collection calls and following up on past-due accounts.
• Strong attention to detail and accuracy.
• Ability to manage multiple accounts, invoices, and deadlines simultaneously.
• Proficiency with Microsoft Excel and Microsoft Office.
• Experience with accounting or construction management software is preferred.
• Strong organizational and problem-solving skills.
• Professional telephone and email communication skills.
• Ability to work independently while collaborating effectively with project and accounting teams.