Settlement Specialist

Sterling Search Partners is helping a client with its search for a Settlement & Claims Support Specialist. The Settlement & Claims Administration Support Specialist provides administrative and customer support for the firm's Settlement & Claims Administration team. This position plays a critical role in ensuring claim submissions, supporting documentation, and claimant communications are processed accurately, efficiently, and confidentially.

While working under general supervision, this role requires a high level of independence, sound judgment, and the ability to prioritize a high-volume workload. The ideal candidate is detail-oriented, organized, customer-focused, and able to communicate professionally with claimants, law firms, and internal team members.

Essential Responsibilities

Claimant & Law Firm Communication

• Serve as a primary point of contact for claimants and law firms via phone, email, and mail.
• Respond professionally and promptly to questions regarding settlements, claim forms, eligibility requirements, documentation, and submission procedures.
• Document communications, follow-up activities, and correspondence as needed.
• Maintain accurate contact and claims activity logs.

Claim Form Processing

• Receive and process claim forms and supporting documentation submitted by mail, fax, and email.
• Scan, upload, and organize documentation into the appropriate electronic claim files.
• Maintain accurate records of daily claim submissions.
• Prepare and mail claim forms and related settlement materials to claimants.

Claims Review & Documentation

• Upload claimant and law firm documentation into the Claims Portal.
• Review claim forms and supporting documentation for completeness, accuracy, and compliance with submission requirements.
• Identify missing or deficient documentation and communicate deficiencies when necessary.
• Review supporting medical and other documentation to evaluate claims according to established scoring guidelines.

Administrative Support

• Handle confidential claimant and firm information with the highest level of professionalism and discretion.
• Prioritize workload to meet deadlines and production goals.
• Communicate proactively with supervisors regarding workload, deadlines, or resource needs.
• Collaborate with Settlement & Claims Administration team members to support department objectives.
• Assist with additional settlement administration projects and other duties as assigned.

Qualifications

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Exceptional organizational skills with outstanding attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also contributing effectively as part of a team.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Comfortable working in a shared office environment while managing frequent phone calls and customer interactions.

Education & Experience

• High school diploma or GED required.
• One to two years of experience in a professional office environment supporting internal teams and external customers.
• Previous experience in a high-volume customer service, receptionist, or call center role is preferred.
• Experience in the legal, healthcare, insurance, or claims administration industries is a plus.