Helpdesk Analyst

Location & Work Arrangement

• City, State: Indianapolis, Indiana
• Work Arrangement: Hybrid (Onsite 3 days per week, 2 days remote).
• Contract: This is a Contract position.
• Residency Requirement: Local candidates only.
• Mode of Interview: The interview process is 1 round (Virtual) followed by a final In Person interview.

Essential Duties and Responsibilities

Data Integrity and Problem Resolution

• Deduplication Focus: The primary responsibility is to investigate and resolve complex duplicate patient records and bad merges within the immunization registry.
• Data Tools: Utilize specialized data tools and matching algorithms to efficiently identify and correct data integrity issues.
• Data Quality Improvement: Collaborate with IT and data quality teams to improve deduplication processes, system performance, and overall Data Quality metrics.
• Escalation: Escalate complex data issues to technical teams or data stewards as needed.

Technical and Customer Support

• End-User Support: Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Documentation: Document all support interactions in the ticketing system (e.g., ServiceNow) and maintain accurate logs.
• Training & Reporting: Provide guidance to users on best practices for data entry, record management, and generate reports on data quality trends.
• Testing: Assist in testing system updates and enhancements.

Required Technical Experience (4.5 Years)

Desired Skills

• Standards & Compliance: Knowledge of HL7 messaging and public health data standards; understanding of HIPAA and data privacy regulations.
• Tools: Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite.
• Sector Experience: Experience working with state or local public health departments.