What are the responsibilities and job description for the Helpdesk Analyst position at nLeague Services?
Job Details
Job ID: (785852)
Helpdesk Analyst
Location: Indianapolis, IN
Duration: 12 Months (Possibility of Extensions)
Client: IN-IDOH
Hybrid Job
Specific Skills needed for this position:
- Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
- Experience in a helpdesk, data quality, or healthcare IT support role
- Experience with deduplication tools, data matching, or record linkage techniques
- Familiarity with immunization information systems
- Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Knowledge of HL7 messaging and public health data standards
- Experience working with state or local public health departments
- Understanding of HIPAA and data privacy regulations
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and bad merges in the immunization registry.
- Use data tools and matching algorithms to identify and correct data integrity issues.
- Escalate complex data issues to technical teams or data stewards as needed.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Collaborate with IT and data quality teams to improve deduplication processes and system performance.
- Collaborate with internal and external teams and assist on improving Data Quality metrics.
- Assist in testing system updates and enhancements.
- Generate reports on data quality trends and help develop training materials.
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Salary : $20 - $23