What are the responsibilities and job description for the Helpdesk Analyst position at nLeague?
Job ID: (785852)
Helpdesk Analyst
Location: Indianapolis, IN
Duration: 12 Months (Possibility of Extensions)
Client: IN-IDOH
Hybrid Job
Specific Skills Needed For This Position
Essential Duties/Responsibilities
Helpdesk Analyst
Location: Indianapolis, IN
Duration: 12 Months (Possibility of Extensions)
Client: IN-IDOH
Hybrid Job
Specific Skills Needed For This Position
- Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
- Experience in a helpdesk, data quality, or healthcare IT support role
- Experience with deduplication tools, data matching, or record linkage techniques
- Familiarity with immunization information systems
- Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Knowledge of HL7 messaging and public health data standards
- Experience working with state or local public health departments
- Understanding of HIPAA and data privacy regulations
Essential Duties/Responsibilities
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and bad merges in the immunization registry.
- Use data tools and matching algorithms to identify and correct data integrity issues.
- Escalate complex data issues to technical teams or data stewards as needed.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Collaborate with IT and data quality teams to improve deduplication processes and system performance.
- Collaborate with internal and external teams and assist on improving Data Quality metrics.
- Assist in testing system updates and enhancements.
- Generate reports on data quality trends and help develop training materials.
Salary : $20 - $23