What are the responsibilities and job description for the Helpdesk Analyst position at Information Resource group, Inc.?
Role: Immunization Helpdesk AnalystLocation: Indiana Polis, Indiana -onsite 3 days per week and 2 days remote.Candidate must be local to IndianapolisThe Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.Essential Duties/Responsibilities: · Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.· Investigate and resolve duplicate patient records and bad merges in the immunization registry.· Use data tools and matching algorithms to identify and correct data integrity issues.· Escalate complex data issues to technical teams or data stewards as needed.· Document all support interactions in the ticketing system and maintain accurate logs.· Provide guidance to users on best practices for data entry and record management.· Collaborate with IT and data quality teams to improve deduplication processes and system performance.· Collaborate with internal and external teams and assist on improving Data Quality metrics.· Assist in testing system updates and enhancements.· Generate reports on data quality trends and help develop training materials. Required/Desired Skills SkillRequired /DesiredAmountof ExperienceAssociate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related fieldRequired0 Experience in a helpdesk, data quality, or healthcare IT support roleRequired4.5YearsExperience with deduplication tools, data matching, or record linkage techniquesRequired4.5YearsFamiliarity with immunization information systemsRequired0 Strong analytical and problem-solving skillsRequired0 Excellent communication and customer service abilitiesRequired0 Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteDesired0 Knowledge of HL7 messaging and public health data standardsDesired0 Experience working with state or local public health departmentsDesired0 Understanding of HIPAA and data privacy regulationsDesired0
Salary : $20 - $27