What are the responsibilities and job description for the Desktop Support Specialist position at Stellar Professionals LLC?
Location: Raleigh, NC (27610)
Work Arrangement: Onsite (Travel Required)
Interview Process: Webcam or In-Person
Job Overview
We are looking for a highly skilled Desktop Support Expert / Specialist to join our Client Services Team. In this role, you will evaluate IT incidents, resolve complex technical issues, support end-users, migrate data, and lead key technical projects.
Key Responsibilities
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Technical Support & Resolution: Prioritize and resolve IT incidents and service desk tickets with urgency.
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System Deployment: Image, configure, and deploy new computers, peripheral hardware, local and network printers, and required software.
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Data & Profile Migration: Securely migrate and protect user data and profiles during hardware refreshes.
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Network & Systems Collaboration: Work alongside network, data center, and application development teams to troubleshoot customer-level issues.
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Project Leadership & Documentation: Lead technical support initiatives and create process documentation/SOPs in alignment with service level agreements.
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Security & Compliance: Ensure full compliance with organizational IT security standards to protect data and systems.
Key Skills & Qualifications (7 Years Required)
< data-path-to-node="14">Primary Skills-
Hardware & Peripherals: Expert hands-on experience with desktop/laptop hardware, mobile devices, and components.
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PC Imaging & Software Deployment: Proficient in imaging workstations and installing software packages.
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Service Desk Systems: Hands-on experience with ServiceNow for call tracking and ticket management.
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Troubleshooting: Advanced IT incident evaluation and technical problem-solving capabilities.
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Networking Protocols: Sound understanding of DHCP reservations, basic networking protocols, and communications.
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Printer & Device Setup: Installing and troubleshooting local/network printers and peripherals (scanners, etc.).
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Data Migration: Experience migrating user data/profiles safely during replacements.
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Active Directory & Identity Management: Experience with user account management (AD, Citrix, email accounts).
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Technical Documentation: Ability to draft operational guides, SOPs, and technical workflows.