What are the responsibilities and job description for the Desktop Support Specialist position at The Forest at Duke?
COME THRIVE WITH US!
Come join The Forest at Duke, a caring community that fosters the independence of our residents by enhancing their ability to lead healthy, active, purposeful and secure lives.
The Desktop Support Specialist provides end-user support for all The Forest at Duke computer workstations and printers including software installation, hardware upgrades and software support.
Qualifications
If you are interested in this opportunity, we want to hear from you! Please complete our online application now for prompt consideration!
The Forest at Duke is committed to equal employment opportunity without regard to race, color, sex, disability, religion, national origin, age, genetic information, gender, gender identity or any other class of unique or protected characters.
Come join The Forest at Duke, a caring community that fosters the independence of our residents by enhancing their ability to lead healthy, active, purposeful and secure lives.
The Desktop Support Specialist provides end-user support for all The Forest at Duke computer workstations and printers including software installation, hardware upgrades and software support.
Qualifications
- Associate’s Degree In technology related field or high school diploma with direct technology related work experience.
- Knowledge of current computer hardware and operating systems
- Knowledge of current mobile device hardware and operating systems
- Must have excellent communication skills in English both orally and in writing with the ability to interface with all levels of team members and residents.
- Must be able to troubleshoot and solve problems with The Forest’s computer systems and printers.
- Must be a self- starter.
- Adheres to The Forest at Duke’s employment and confidentiality agreements, remains up-to-date on HIPAA training requirements, understands the importance of proper handling and disposal of ePHI, and agrees to follow HIPAA regulations.
- Provides needed end-user support including answering questions about installed software and printing issues.
- Installs and/or upgrades Windows OS, Microsoft Office, Outlook/Exchange and other software as instructed by Supervisor.
- Provides computer/printer/TFAD wireless network support to residents.
- Installs and/or upgrades computer hardware (e.g. add RAM, replace power supplies) as needed for computer workstations.
- Adds users to specific computers and assigns Windows passwords for each user.
- Moves and/or relocates computers to temporary or permanent locations as needed.
- Installs network printers; replaces ink cartridges and toner as needed.
- Performs HIPAA and security audits.
- Provides one-on-one training to end users on company hardware and/or software.
- Responsible for other duties as requested by Supervisor.
- A beautiful campus and work environment filled with friendly people.
- Competitive compensation based on experience.
- Low cost health insurance coverage (major medical, FSA, vision, dental, AD&D).
- Life and disability insurance coverage paid 100% by The Forest.
- 403B retirement plan with generous company match.
- Paid sick and vacation time.
- Employee wellness and recognition program.
If you are interested in this opportunity, we want to hear from you! Please complete our online application now for prompt consideration!
The Forest at Duke is committed to equal employment opportunity without regard to race, color, sex, disability, religion, national origin, age, genetic information, gender, gender identity or any other class of unique or protected characters.