What are the responsibilities and job description for the Desktop Support Engineer position at Stellar Professionals LLC?
Position Overview
We are seeking a Sr. Desktop Support Technician for a 100% on-site role in Richmond, VA. The candidate will provide comprehensive technical support for computer systems, PC hardware, operating systems, and network infrastructure.
Key Role Information
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Location: Richmond, VA
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Work Arrangement: 100% On-Site
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Interview Process: Initial Web/Virtual Interview, followed by a mandatory In-Person Interview
Highlighted Essential Skills & Requirements
Core Technical Skills
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Operating Systems & Software: Windows (Windows 11 ), MS Office, Outlook, and MS365.
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Hardware & Systems: PC/laptop hardware, peripherals, system drivers, BIOS, and network setup/troubleshooting.
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Remote Management & Deployment: System administration using SCCM/SMS, Remote Desktop, and Dameware.
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Maintenance & Setup: Software installation, system configuration, hardware troubleshooting, and laptop refresh management.
Key Professional Capabilities
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Problem Solving: Advanced analytical, troubleshooting, and issue-resolution skills.
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Service & Communication: Excellent customer service, interpersonal communication, and team-working skills.
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Reporting & Feedback: Ability to run system reports, analyze common technical issues, and adapt processes based on user feedback.
Experience Needed
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Minimum 4 years of experience in hands-on desktop support, hardware/software troubleshooting, customer service, and remote assistance tools.