What are the responsibilities and job description for the Senior Business Operations Analyst - Licensure Customer Support (PED #10114723) position at State of New Mexico?
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
All positions at the NM Public Education Department are based in Santa Fe.
MISSION: EQUITY, EXCELLENCE AND RELEVANCE - The New Mexico Public Education Department partners with educators, communities, and families to ensure that ALL students are healthy, secure in their identity, and holistically prepared for college, career, and life.
VISION: ROOTED IN OUR STRENGTHS - Students in New Mexico are engaged in a culturally and linguistically responsive educational system that meets the social, emotional, and academic needs of ALL students.
Professional Licensure Bureau:
The Professional Licensure Bureau (PLB) provides services to educators to assist them in obtaining and maintaining their New Mexico (NM) Educator Certification. Educators are certified in many areas, including early childhood, elementary, secondary, special education, administration, ancillary and support providers, and approved endorsements. The unit also assists out-of-state/out-of-country educators in obtaining NM Certification and supports LEA's(local education agency) Human Resource departments throughout the state to meet the needs of their educators. This site provides general licensing information, procedures, and license records.
Our Mission
At the heart of our work, the PLB is dedicated to advancing equity and excellence for all students. We do this by serving as a resource for school leaders, educators, and staff, fostering collaboration with communities, and leading with data-driven best practices.
Results
The Licensure Bureau is responsible for processing applications for all licensed employees that work in New Mexico schools. The bureau licenses everyone from substitute teachers to superintendents and everyone in between. The team processes over 25,000 applications for licensure annually.
Why does the job exist?
To provide support and technical assistance to applicants and licensed individuals. Additionally, the position exists to support the Licensure Manager with the daily operational tasks of the Bureau.
How does it get done?
Manage the Licensure Bureau front desk including:
All NM LEAs and education stakeholders.
Ideal Candidate
All NM LEAs and education stakeholders.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid New Mexico's Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Anna Vigil, 505.309.2246, or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
All positions at the NM Public Education Department are based in Santa Fe.
MISSION: EQUITY, EXCELLENCE AND RELEVANCE - The New Mexico Public Education Department partners with educators, communities, and families to ensure that ALL students are healthy, secure in their identity, and holistically prepared for college, career, and life.
VISION: ROOTED IN OUR STRENGTHS - Students in New Mexico are engaged in a culturally and linguistically responsive educational system that meets the social, emotional, and academic needs of ALL students.
Professional Licensure Bureau:
The Professional Licensure Bureau (PLB) provides services to educators to assist them in obtaining and maintaining their New Mexico (NM) Educator Certification. Educators are certified in many areas, including early childhood, elementary, secondary, special education, administration, ancillary and support providers, and approved endorsements. The unit also assists out-of-state/out-of-country educators in obtaining NM Certification and supports LEA's(local education agency) Human Resource departments throughout the state to meet the needs of their educators. This site provides general licensing information, procedures, and license records.
Our Mission
At the heart of our work, the PLB is dedicated to advancing equity and excellence for all students. We do this by serving as a resource for school leaders, educators, and staff, fostering collaboration with communities, and leading with data-driven best practices.
Results
The Licensure Bureau is responsible for processing applications for all licensed employees that work in New Mexico schools. The bureau licenses everyone from substitute teachers to superintendents and everyone in between. The team processes over 25,000 applications for licensure annually.
Why does the job exist?
To provide support and technical assistance to applicants and licensed individuals. Additionally, the position exists to support the Licensure Manager with the daily operational tasks of the Bureau.
How does it get done?
Manage the Licensure Bureau front desk including:
- independently reviewing and responding to emails from applicants, licensed individuals, and human resource departments
- answer all calls routed to the front desk line, provide concise courteous responses, and/or forward to a consultant or manager
- greet and assist all constituents who come for in person assistance, reassign when appropriate
- review and assign daily mail to licensure consultants and licensure manager
- when needed, support consultants in licensure and backgrounds with review and issuing during peak times
- manage daily deposit reconciliation.
All NM LEAs and education stakeholders.
Ideal Candidate
All NM LEAs and education stakeholders.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid New Mexico's Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Anna Vigil, 505.309.2246, or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $25 - $37