What are the responsibilities and job description for the Administrative Program Specialist-A position at State of Louisiana?
About This Job
NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:
Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.
Northeast Delta Human Services Authority is looking for a dedicated Administrative Program Specialist A to provide operational and programmatic coordination to support the implementation, monitoring, and continuous improvement of services delivered within the residential treatment program for pregnant women with substance use disorders and their dependent children. This position will be required to work as part of a treatment team to provide quality care and reduce the stigma related to Integrated Care Services and/or treatment.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Minimum Qualifications
Three years of experience in administrative services; OR
Six years of full-time work experience in any field; OR
A bachelor's degree.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty
Location: RISE Treatment Center (Monroe)
Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
For further information about this vacancy, contact:
Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
Do you have three years of experience in administrative services; OR six years of full-time work experience in any field; OR a bachelor's degree?
What experience do you have with insurance verification and/or prior authorizations? Which insurance types (e.g. Medicare, Medicaid, commercial carriers like Blue Cross, Aetna, UnitedHealthcare) have you worked with most?
03
Do you have experience entering data into electronic health records? If so, please list the EHR/EMR systems utilized and detail the extent of your experience.
04
Do you have experience with payroll management? If yes, please list the payroll system utilized and detail the extent of your experience.
05
Do you have experience in interacting with individuals who present challenges related to substance abuse and/or mental health? If so, please explain your experience.
06
Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
08
Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
10
Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:
Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.
Northeast Delta Human Services Authority is looking for a dedicated Administrative Program Specialist A to provide operational and programmatic coordination to support the implementation, monitoring, and continuous improvement of services delivered within the residential treatment program for pregnant women with substance use disorders and their dependent children. This position will be required to work as part of a treatment team to provide quality care and reduce the stigma related to Integrated Care Services and/or treatment.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Minimum Qualifications
Three years of experience in administrative services; OR
Six years of full-time work experience in any field; OR
A bachelor's degree.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
- Assists in monitoring compliance with LDH regulations, CARF accreditation standards, and agency polices. Acts as a first point of contact for clients and visitors, providing a welcoming and professional environment, while supporting the intake and discharge processes for clients, ensuring all paperwork is completed and filed properly.
- Maintains program documentation, operational reports, and records necessary for internal review and external audits. Maintains accurate records, client files, and documentation in compliance with organizational policies and confidentiality requirements; also tracks insurance verification, consumer financial eligibility documentation, and program-related administrative records.
- Prepares payroll documents, ensures that manager/supervisor audits local payroll documents for accuracy, and enters local payroll documentation into LAGov HCM.
- Assists leadership in coordinating daily program operations and supporting implementation of the RISE treatment model, including monitoring operational workflows and service delivery processes to ensure alignment with program goals and regulatory standards. Also, assists leadership in reviewing program performance indicators and identifying operational improvements.
- Serves as a coordination point for communication between program staff, external partners, and community stakeholders, as well as assists in coordinating consumer intake processes and supporting service coordination activities, including referrals, transportation, and supportive services. Supports program outreach activities, workshops, and community engagement initiatives related to the RISE Treatment Center.
- Assists leadership in identifying operational challenges and supporting the implementation of quality improvement strategies. Participates in internal program evaluation activities and assists in collecting and organizing program performance data
Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty
Location: RISE Treatment Center (Monroe)
Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.
- 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy, contact:
Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Do you have three years of experience in administrative services; OR six years of full-time work experience in any field; OR a bachelor's degree?
- Yes
- No
What experience do you have with insurance verification and/or prior authorizations? Which insurance types (e.g. Medicare, Medicaid, commercial carriers like Blue Cross, Aetna, UnitedHealthcare) have you worked with most?
03
Do you have experience entering data into electronic health records? If so, please list the EHR/EMR systems utilized and detail the extent of your experience.
04
Do you have experience with payroll management? If yes, please list the payroll system utilized and detail the extent of your experience.
05
Do you have experience in interacting with individuals who present challenges related to substance abuse and/or mental health? If so, please explain your experience.
06
Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
- I resist direction, ignore feedback, and need reminders to complete tasks
- I follow direction with reminders and often need clarification or support.
- I follow direction reliably, adjust to feedback, and complete tasks on time.
- I adapt quickly, follow through, and help others adjust as needed.
Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
08
Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
- I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
- I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
- I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
- I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
10
Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
- I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
- I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.
- I make timely, well-reasoned decisions by using available information, context, and trade-offs.
- I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
- Required Question
Salary : $50,000