What are the responsibilities and job description for the Help Desk Support Specialist position at Staffing Technologies?
****No C2C • No 3rd Parties • No Sponsorship*****
Help Desk / Infrastructure Support Technician
Plano, TX | Full-Time | 100% Onsite
Seeking a hands-on Help Desk / Infrastructure Support Technician to support internal users, engineering teams, and mission-critical infrastructure environments. This role focuses on desktop support, Microsoft 365, Active Directory, networking troubleshooting, and infrastructure support within a highly technical enterprise hardware and data center environment.
Key Responsibilities:
• Provide Tier 1 / Tier 2 support for desktops, laptops, printers, mobile devices, conference room systems, and internal applications
• Troubleshoot Windows 10/11 environments and basic Linux issues
• Support Microsoft 365 including Outlook, Teams, and OneDrive
• Manage Active Directory accounts, permissions, and password resets
• Troubleshoot VPN, DNS, DHCP, TCP/IP, wireless, and remote access issues
• Configure, image, deploy, and track end-user hardware
• Support engineering labs, OEM hardware environments, and infrastructure operations
• Assist with rack-and-stack activities, hardware swaps, diagnostics, and basic data center support
• Maintain accurate documentation and ticket updates within the help desk system
Required Experience:
• 2–5 years of Help Desk, Desktop Support, or Infrastructure Support experience
• Strong Windows desktop troubleshooting skills
• Experience supporting Microsoft 365 and Active Directory environments
• Experience with ticketing systems and remote support tools
• Strong customer service and communication skills
• Ability to troubleshoot hardware and software issues independently
• Must be able to work onsite in Plano, TX
Preferred Experience:
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting
• Basic Linux administration or troubleshooting
• Experience supporting engineering, manufacturing, OEM, or data center environments
• Exposure to enterprise server hardware and infrastructure operations
• Experience with imaging tools, hardware diagnostics, and asset management systems
• CompTIA A , Network , or related certifications preferred
Common Tools:
Bomgar, Track-It!, KACE, Microsoft 365, Nagios, CommServe
Salary : $60,000 - $70,000