Pharmacy Services Help Desk Support Specialist II

Overview

VytlOne is looking for a Pharmacy Help Desk Support Specialist II who will provide support to pharmacy team members on effective methods to research, troubleshoot, and deliver solutions.

As a Pharmacy Help Desk Support Specialist, you are the primary internal representative of our organization; you must convey to the caller a sense of expertise in our services. Because you will be in contact with current end users, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

The Pharmacy Help Desk Support Specialist will be responsible for:

• Responding to end-user inquiries that may be received by phone calls, email, chats, and ticket requests for support to resolve pharmacy systems, claim adjudications, and issues with VytlOne Bolt-on’s.
• Accessing product information or the solution database to research, troubleshoot, and deliver solutions.
• Advising users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Documents incidents using ticketing system. Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.
• The Pharmacy Help Desk Specialist is responsible for establishing and maintaining relationships with end users on behalf of the company by taking personal and complete responsibility for each end users-related contact.
  
  

Who We Are

VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.

Why Choose a Career at VytlOne?

At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Position Location

This is a remote-based position within the Continental US.

Responsibilities

• Answer calls and tickets quickly and provide friendly customer service.
• Document every ticket within the assigned system with relevant and pertinent information including detailed call notes.
• Ensure timely resolution and to minimize service interruptions.
• Ability to triage and provide pharmacy end user support and training while effectively helping staff overcome obstacles, learn, grow and thrive
• Well-spoken and able to demonstrate exceptional customer service via phone and email
• Travel onsite to assist customer with support and/or training as needed
• Must be able to prioritize workload, manage multiple projects, meet deadlines, and have excellent problem-solving skills
• Resolve 3rd party insurance rejections in a timely manner to expedite patient care needs to fill patient prescriptions.
  
  

Qualifications

Education:

• High school diploma or equivalency.
• Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year of placement in position.
  
  

Experience:

• Requires a minimum of three-year experience in a high-volume pharmacy setting as a Pharmacy Technician; prior help desk support role experience preferred.
• Experience in various types of pharmacy software beneficial.
  
  

Knowledge, Skills, and Abilities:

• Self-motivated and the ability to work independently
• Ability to communicate effectively both verbally and in writing
• Must be able to interact with a wide variety of individuals to successfully provide optimal pharmacy support
• Working knowledge of desktop computers, including Microsoft office, to assess patient/drug information systems
• Excellent critical thinking and problem-solving skills
• Must be well organized; detail oriented
• Must maintain current, Pharmacy Tech Certification
  
  

WORK SCHEDULE: Monday-Friday; May be required to work rotating shifts including holidays, night, and on-call. Must be able to travel as needed.

WE OFFER

At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!
  
  

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

FOR MORE INFORMATION:

VytlOne Website VytlOne LinkedIn