Warranty Manager

StaffBright is supporting a major global Tier‑1 automotive supplier in the Grand Blanc area. We’re searching for a high‑caliber Warranty Manager who can lead a fast‑paced team, manage complex OEM relationships, and take ownership of warranty performance across a large portfolio of customer programs.

This is a high‑impact leadership role inside one of the busiest and most visible departments in the plant. If you thrive in a fast-moving environment, know how to lead people, and can confidently represent your team in front of OEMs, this is the opportunity to step into a role with real influence.

What You Will Be Doing

• Lead and develop a team of 6 (3 Warranty Engineers 3 Warranty Technicians)
• Serve as the senior escalation point for all warranty issues
• Manage high-volume OEM accounts across the Big 3, German OEMs, JOEMs, and Tier‑1 customers
• Oversee warranty operations, response timing, and customer scorecard performance
• Drive root cause analysis, corrective actions, and FMEA updates
• Navigate OEM portals including PRAS , EWT, WIS, PartLink, PRTS, Covisint
• Partner with engineering, supplier quality, and manufacturing to close open issues
• Lead customer-facing discussions, reviews, and escalations — customers will be onsite frequently
• Support closure of longstanding warranty cases (5–9 years old)
• Provide leadership presence on programs with active warranty concerns (including current Stellantis issue)
• Ensure team accountability, performance management, and continuous improvement
• Drive metrics such as yield loss, cost per unit, incidents, repairs per 1000 vehicles, liability cost, and more

What We Need From You

• Bachelor’s degree in engineering or equivalent experience
• Must currently hold a Manager title and/or manage 3 direct reports
• Strong background in Tier‑1 automotive warranty within a plant environment
• Experience supporting multiple OEMs simultaneously in a high-volume setting
• Highly proficient in FMEA, RCA, 8D, 5Y, corrective actions, and problem-solving
• Strong experience with OEM portals and customer-specific requirements
• Ability to manage a team that has experienced turnover and needs strong leadership
• Excellent customer-facing communication and presentation skills
• Ability to work efficiently in a high-pace, high-pressure environment
• Positive attitude, strong mindset, and ability to influence culture

Preferred Experience

• ASQ Quality Engineer Certification (or willingness to obtain by 2027 — exam cost covered once)
• Experience supporting Stellantis and/or Toyota warranty
• Background with electrical components, PCBs, SMT, semiconductors, vision systems
• Experience in Tier‑1 electronics suppliers such as Yazaki, Continental, TE Connectivity, Casco, Lear, Delphi, Coastal

The Perks

Career Growth

With 350 plants worldwide, the growth path is wide open — Supplier Quality, Corporate Quality, Quality Management, and more.

Schedule & Compensation

• Full-time, on-site
• Competitive base salary annual bonus
• Profit-sharing eligibility after 2 years

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO (approx. 3 weeks)
• Global company resources and stability

StaffBright – Who We Are

StaffBright connects exceptional professionals with fulfilling opportunities in Engineering, Operations, Quality, and Manufacturing Leadership. We partner with industry-leading organizations to accelerate careers and deliver outstanding results. Our commitment to long-term relationships and high-touch support sets us apart as a trusted talent partner.