What are the responsibilities and job description for the Warranty Administrator position at MICHIGAN KENWORTH LLC?
Michigan Kenworth in Gaylord is seeking a talented individual to take on a full-time Warranty Administrator position! This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!
Responsibilities:
- Overall responsibility for the branch warranty
- Fosters effective and timely communication between branch departments
- Communicates and coordinates with supervisor on warranty rejections and processing issues
- Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
- Maintain a warranty process that is timely, thorough, and accurate
Primary Duties:
- File warranty claims
- Operate word processing and spreadsheet computer programs
- Keep receivable schedules clean and updated
- Ship heavy-duty truck parts to various vendors
- Process and update customer information into dealer software system and databases
- Process and file paperwork such as sales, parts, and service documentation per supervisor direction
- Liaison with the corporate office on receivable schedule issues
- Fill in as service counter contact as needed
- Answer multi-line telephone, directing calls and taking messages as required
- Greet customers and handle their questions and concerns quickly, efficiently and professionally
- Accept payments for products and services provided and ensure transaction is documented accordingly
- Other office duties as assigned
Requirements:
- Associate's degree (AA) in an office-related field is highly preferred
- 3-5 years of related experience, supervisory experience preferred
- Understanding of double entry accounting principles
- Management skills to include decision making abilities, organizational and leadership skills
- Ability to demonstrate and display office protocols to staff and other departments
- Must be highly organized, detail-oriented, and results driven
- Ability to prioritize and handle numerous tasks simultaneously
- Effective written and oral communication skills
- Computer skills with an emphasis on word processing and spreadsheet programs
- Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
- Ability to work in a dealership environment to include 8 - 10 hour day