What are the responsibilities and job description for the Customer Care Representative - WFH position at Spade Recruiting?
About Us
We’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded team dedicated to helping working families protect what matters most. Our culture thrives on flexibility, purpose, and long-term success.
The Role
You’ll be the cornerstone of our client experience. From guiding policyholders to answering questions with clarity, you’ll ensure every client feels supported, confident, and empowered. You’ll serve as a trusted partner who makes insurance simple and stress-free.
What You’ll Do
Develop and nurture lasting relationships with clients after enrollment
Walk clients through policy details, updates, and claims
Explain coverage in clear, easy-to-understand terms
Work alongside team leads to streamline onboarding and service
Be the primary point of contact for client service needs
What We’re Looking For
Strong communication skills and a genuine passion for helping others
Comfortable with technology and remote collaboration tools
Organized, detail-oriented, and self-driven
Previous customer service or insurance background is a plus (but not required)
Must be legally eligible to work in the U.S. or Canada
✨ Perks
100% remote work with flexible hours
Weekly pay plus performance incentives
Comprehensive training and hands-on mentorship
Rapid career advancement opportunities
A supportive, mission-driven culture built around people first