What are the responsibilities and job description for the Service Manager position at Southaven Kia?
SERVICE MANAGER | SOUTHAVEN KIA
LEAD THE SHOP. SET THE STANDARD. DRIVE RESULTS.
Southaven Kia is seeking an experienced, results-driven Service Manager to lead daily operations, develop people, and deliver an exceptional customer experience.
This role is for a proven leader who understands how to balance people, process, performance, and profitability—not someone learning on the job.
Role Responsibilities
Oversee all daily service department operations
Lead, coach, and hold accountable service advisors, technicians, and support staff
Drive CSI, retention, and first-visit resolution
Manage workflow, productivity, quality control, and efficiency
Monitor KPIs, labor performance, warranty compliance, and profitability
Enforce manufacturer standards, dealership processes, and safety requirements
Recruit, train, and develop top-performing service talent
Work cross-functionally with parts, sales, and management leadership
Required Qualifications
Minimum 5 years of Service Manager experience in a dealership environment
Brand-specific certification (Kia preferred) or equivalent OEM certification - required
Strong understanding of dealership KPIs, CSI, labor management, and warranty processes
Proven leadership, communication, and problem-solving skills
Ability to lead in a fast-paced, high-volume environment
Professional presence with a customer-first mindset
WHY SOUTHAVEN KIA
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Established service department with growth opportunity
Supportive leadership and modern facility
Authority to lead, coach, and build a strong team
APPLY HERE OR STOP BY WITH YOUR RESUME
If you’re an experienced Service Manager ready to lead with confidence and accountability, we want to meet you.
LEAD THE SHOP. SET THE STANDARD. DRIVE RESULTS.
Southaven Kia is seeking an experienced, results-driven Service Manager to lead daily operations, develop people, and deliver an exceptional customer experience.
This role is for a proven leader who understands how to balance people, process, performance, and profitability—not someone learning on the job.
Role Responsibilities
Oversee all daily service department operations
Lead, coach, and hold accountable service advisors, technicians, and support staff
Drive CSI, retention, and first-visit resolution
Manage workflow, productivity, quality control, and efficiency
Monitor KPIs, labor performance, warranty compliance, and profitability
Enforce manufacturer standards, dealership processes, and safety requirements
Recruit, train, and develop top-performing service talent
Work cross-functionally with parts, sales, and management leadership
Required Qualifications
Minimum 5 years of Service Manager experience in a dealership environment
Brand-specific certification (Kia preferred) or equivalent OEM certification - required
Strong understanding of dealership KPIs, CSI, labor management, and warranty processes
Proven leadership, communication, and problem-solving skills
Ability to lead in a fast-paced, high-volume environment
Professional presence with a customer-first mindset
WHY SOUTHAVEN KIA
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Established service department with growth opportunity
Supportive leadership and modern facility
Authority to lead, coach, and build a strong team
APPLY HERE OR STOP BY WITH YOUR RESUME
If you’re an experienced Service Manager ready to lead with confidence and accountability, we want to meet you.