Service Manager

Overview
We are seeking an experienced and dynamic Service Manager to lead our truck and trailer service department. The ideal candidate will possess extensive dealership experience and a strong background in truck and trailer service management, with a focus on delivering exceptional customer service and operational excellence. This role offers the opportunity to oversee daily service operations, manage a team of technicians, and ensure the highest standards of vehicle maintenance and repair are met. The Service Manager will play a key role in driving sales through upselling and effective customer interactions, while maintaining a focus on quality and efficiency.

Responsibilities

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Manage a team of service technicians, including scheduling, training, and performance evaluations.
• Develop and implement strategies for upselling services such as oil changes, alignments, tire services, brake repairs, transmissions, diesel engine repairs, shocks & struts, suspension work, air brake systems, and other automotive repairs.
• Maintain strong customer relationships by providing excellent customer service, addressing concerns promptly, and ensuring customer satisfaction.
• Handle estimating and service writing to accurately document repairs and communicate recommendations to customers.
• Ensure compliance with safety standards and maintain a clean, organized work environment.
• Monitor inventory levels for parts and supplies necessary for various automotive services.
• Manage cash handling procedures accurately during transactions.
• Stay informed about industry trends such as diagnostics, mechanical knowledge updates, and new repair techniques.
• Keep up with billed hours and make sure technicians meet required billable hours.

Experience

• Proven experience with comprehensive knowledge of semi truck and trailer service management.
• Extensive background in repair service operations including mechanic experience and diagnostics.
• Strong understanding of vehicle maintenance procedures such as oil changes, tire services, brake repairs, transmissions, suspension work, air brake systems, shocks & struts, diesel engine repair.
• Demonstrated ability in estimating, service writing, and automobile sales.
• Experience in upselling services to enhance revenue while maintaining customer trust.
• Excellent customer service skills with a focus on building long-term client relationships.
• Prior experience managing a team of technicians. This position requires a dedicated professional with mechanical knowledge combined with strong leadership capabilities to ensure operational success and customer satisfaction.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Health insurance

Work Location: In person

Salary : $70,000 - $75,000