What are the responsibilities and job description for the Lane Manager position at Southaven Kia?
LANE MANAGER | SOUTHAVEN KIA
CONTROL THE LANE. PROTECT QUALITY. LEAD THE PROCESS.
Southaven Kia is seeking an experienced Lane Manager to oversee service-lane operations, advisor performance, and quality control coordination across the service department.
This role is for a professional who understands the technical side of service, can lead advisors, and knows how to prevent problems before vehicles reach the customer.
Role Responsibilities
Manage daily service lane operations and customer flow
Lead, coach, and support service advisors
Serve as the quality control coordinator between advisors, technicians, and management
Review repair orders for accuracy, completeness, and compliance
Ensure repairs meet manufacturer standards before vehicle delivery
Monitor workflow, throughput, and first-time-fix performance
Address technical concerns and assist advisors with diagnosis communication
Enforce dealership processes, safety standards, and accountability
Required Qualifications
Minimum 3 years of brand experience (Kia preferred) or equivalent OEM experience
Strong technical knowledge of automotive repair and service operations
Proven management or leadership experience in a service department
Previous Service Advisor background required
Demonstrated experience with quality control and repair verification
Solid understanding of dealership KPIs, CSI, and warranty processes
Ability to lead in a fast-paced, high-volume environment
WHY SOUTHAVEN KIA
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Modern facility with strong internal support
Authority to lead the lane and protect repair quality
Opportunity for growth within the service department
APPLY HERE OR STOP BY WITH YOUR RESUME
If you know the lane, understand the repair, and won’t compromise on quality—we want to meet you.
CONTROL THE LANE. PROTECT QUALITY. LEAD THE PROCESS.
Southaven Kia is seeking an experienced Lane Manager to oversee service-lane operations, advisor performance, and quality control coordination across the service department.
This role is for a professional who understands the technical side of service, can lead advisors, and knows how to prevent problems before vehicles reach the customer.
Role Responsibilities
Manage daily service lane operations and customer flow
Lead, coach, and support service advisors
Serve as the quality control coordinator between advisors, technicians, and management
Review repair orders for accuracy, completeness, and compliance
Ensure repairs meet manufacturer standards before vehicle delivery
Monitor workflow, throughput, and first-time-fix performance
Address technical concerns and assist advisors with diagnosis communication
Enforce dealership processes, safety standards, and accountability
Required Qualifications
Minimum 3 years of brand experience (Kia preferred) or equivalent OEM experience
Strong technical knowledge of automotive repair and service operations
Proven management or leadership experience in a service department
Previous Service Advisor background required
Demonstrated experience with quality control and repair verification
Solid understanding of dealership KPIs, CSI, and warranty processes
Ability to lead in a fast-paced, high-volume environment
WHY SOUTHAVEN KIA
Competitive compensation with performance-based incentives
Full benefits package (medical, dental, vision, 401(k))
Modern facility with strong internal support
Authority to lead the lane and protect repair quality
Opportunity for growth within the service department
APPLY HERE OR STOP BY WITH YOUR RESUME
If you know the lane, understand the repair, and won’t compromise on quality—we want to meet you.