What are the responsibilities and job description for the Service Advisor position at Southaven Kia?
SERVICE ADVISOR | SOUTHAVEN KIA
BE THE FACE OF THE SERVICE DRIVE. OWN THE CUSTOMER EXPERIENCE.
Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience.
This role is for advisors who understand that success comes from accuracy, accountability, and customer trust—not shortcuts.
Role Responsibilities
Greet customers and manage the service lane experience from write-up to delivery
Accurately document customer concerns and recommend maintenance and repairs
Communicate clearly with technicians, parts, and management
Manage workflow, follow-up, and repair status updates
Drive CSI, service retention, and first-visit resolution
Ensure repair orders meet manufacturer and dealership standards
Uphold safety, compliance, and quality control expectations
Required Qualifications
Minimum 5 years of Service Advisor experience in a dealership environment
Brand-specific certification (Kia preferred) or equivalent OEM certification - required
Strong understanding of service processes, warranty guidelines, and repair order accuracy
Proven customer service, communication, and sales skills
Ability to thrive in a fast-paced, high-volume service drive
Professional appearance and customer-first mindset
WHY SOUTHAVEN KIA
Competitive compensation with performance-based pay
Full benefits package (medical, dental, vision, 401(k))
Established service department with strong support
Modern facility and systems
Opportunity for long-term growth and stability
APPLY HERE OR STOP BY WITH YOUR RESUME
If you’re an experienced Service Advisor who knows the lane and respects the process, we want to meet you.
BE THE FACE OF THE SERVICE DRIVE. OWN THE CUSTOMER EXPERIENCE.
Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience.
This role is for advisors who understand that success comes from accuracy, accountability, and customer trust—not shortcuts.
Role Responsibilities
Greet customers and manage the service lane experience from write-up to delivery
Accurately document customer concerns and recommend maintenance and repairs
Communicate clearly with technicians, parts, and management
Manage workflow, follow-up, and repair status updates
Drive CSI, service retention, and first-visit resolution
Ensure repair orders meet manufacturer and dealership standards
Uphold safety, compliance, and quality control expectations
Required Qualifications
Minimum 5 years of Service Advisor experience in a dealership environment
Brand-specific certification (Kia preferred) or equivalent OEM certification - required
Strong understanding of service processes, warranty guidelines, and repair order accuracy
Proven customer service, communication, and sales skills
Ability to thrive in a fast-paced, high-volume service drive
Professional appearance and customer-first mindset
WHY SOUTHAVEN KIA
Competitive compensation with performance-based pay
Full benefits package (medical, dental, vision, 401(k))
Established service department with strong support
Modern facility and systems
Opportunity for long-term growth and stability
APPLY HERE OR STOP BY WITH YOUR RESUME
If you’re an experienced Service Advisor who knows the lane and respects the process, we want to meet you.