What are the responsibilities and job description for the Client Service Center Representative (Hybrid) position at SkySource Solutions?
MetLife Legal Plans | Exclusive Opportunity through SkySource Solutions
Number of Openings: 12
Position Type: Contract (6 months) with potential for hire
Expected Start Date: May 11, 2026
Hourly Pay Rate: $20.00/hour
Temp-to-Hire Conversion Rate: $20.00/hour plus benefits and bonus potential
About the Role
MetLife Legal Plans is seeking Client Service Center Representatives to join its Cleveland-based Client Service Center. This role is ideal for customer service professionals who excel at helping others, communicating clearly, and navigating multiple systems in a fast-paced environment.
This position is offered exclusively through SkySource Solutions, MetLife Legal Plans’ trusted third-party staffing partner.
Client Service Center Representatives report to Client Service Center Supervisors and serve as a key contact for members, delivering high-quality service on inbound calls.
Work Location & Hybrid Schedule
- Onsite required during training and for an additional 60 days
- After demonstrating strong performance and consistent work habits:
- Hybrid schedule available
- 2 days/week onsite in the Cleveland office
- 3 days/week work from home
- Wednesday is a required in-office day
- Second in-office day is employee’s choice
- Work-from-home requirements:
- Reliable high-speed internet (100 Mbps recommended)
- Dedicated work area free from distractions and background noise
Schedule & Hours
- Full-time: 40 hours per week
- Monday–Friday
Training Schedule:
- 8:30 AM – 5:00 PM
Post-Training Shifts
Assigned based on seniority (determined by last digit of SSN; 9 = highest, 0 = lowest):
- 7:55 AM – 4:25 PM
- 8:30 AM – 5:00 PM
- 9:00 AM – 5:30 PM
- 9:30 AM – 6:00 PM
- 10:00 AM – 6:30 PM
- 10:30 AM – 7:00 PM
- 11:35 AM – 8:05 PM
Key Responsibilities
- Provide exceptional customer service via inbound calls
- Listen actively and demonstrate empathy with every caller
- Navigate multiple systems simultaneously while assisting members
- Accurately document interactions and complete detailed records
- Follow established processes while applying critical thinking
- Collaborate effectively with team members and leadership
Experience Required:
- 2–5 years of customer service experience
- Experience in call centers, legal services, hospitality, healthcare scheduling, or other service-based environments preferred
Technical Skills:
- CRM experience preferred (e.g., Zendesk)
- Contact center phone systems (e.g., Cisco)
- Ability to work in multiple systems simultaneously
- Microsoft Teams and Outlook proficiency
Education:
- Bachelor’s degree preferred
- Associate degree or some college coursework acceptable with 5 years of relevant customer service experience
Top Skills for Success
- Positive attitude and outstanding verbal communication
- Active listening and strong empathy skills
- Critical thinking and problem-solving abilities
- Ability to interact professionally at all organizational levels
- Strong time management and ability to follow detailed processes
- Comfort learning and working within multiple technology platforms
Language Requirement
- Spanish bilingual candidates are strongly needed and encouraged to apply
Interview Process
- Initial screening and assessments conducted by SkySource Solutions
- Top candidates presented to the MetLife Legal Plans hiring team (Jillian)
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.
Apply today and experience the SkySource difference!
Salary : $20 - $20