Human Resources Director

Position Summary

The Director of Human Resources serves as a key member of the Executive Committee and is responsible for leading all aspects of human resources for a luxury hotel or resort. This role champions a culture of service excellence, employee engagement, and leadership development while ensuring compliance with employment laws and company policies.

The ideal candidate is a strategic hospitality HR leader with extensive luxury hotel experience and a passion for cultivating an exceptional workplace culture that supports world-class guest experiences.

Key Responsibilities

Strategic Leadership & Culture

• Serve as a trusted advisor to the General Manager and Executive Committee on all human capital matters
• Foster a culture aligned with luxury hospitality standards, emphasizing service excellence, collaboration, and accountability
• Lead initiatives focused on employee engagement, retention, and leadership development
• Drive organizational effectiveness and workforce planning strategies

Talent Acquisition & Development

• Oversee recruitment strategies to attract top hospitality talent across all departments
• Implement best practices in onboarding, training, and professional development
• Develop succession planning programs and leadership pipelines
• Support department heads with talent management and performance development

Employee Relations & Compliance

• Ensure compliance with all federal, state, and local labor regulations
• Manage employee relations matters with professionalism and discretion
• Conduct investigations and guide leaders through disciplinary and performance management processes
• Maintain policies and procedures that align with company standards and legal requirements

Compensation, Benefits & Workforce Planning

• Oversee compensation structures, benefits administration, and payroll coordination
• Monitor labor budgets and staffing levels in partnership with finance and operations teams
• Ensure competitive and equitable compensation practices

Training & Service Culture

• Lead training initiatives focused on luxury service standards and leadership development
• Coordinate learning programs that reinforce the brand’s service philosophy
• Promote a positive workplace culture focused on employee well-being and recognition

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or Hospitality Management
• 7–10 years of progressive HR leadership experience in hotels or resorts
• Proven experience supporting executive leadership teams in a hospitality environment
• Strong knowledge of employment law, HR compliance, and employee relations
• Exceptional leadership, communication, and organizational skills

Preferred Qualifications

• Experience in Forbes Five-Star or AAA Five Diamond hospitality environments
• Experience working in union environments (if applicable)
• Professional HR certification (SHRM-SCP, SPHR, or equivalent)
• Experience with HRIS and workforce analytics platforms

Compensation & Benefits

• Competitive executive compensation package
• Performance-based incentive program
• Comprehensive health, dental, and vision benefits
• Paid time off and holidays
• Professional development and career advancement opportunities