Director of Rooms

SkyBridge Luxury’s client, a prestigious mountain resort within one of the country’s most sought-after year-round destinations, is seeking an experienced and motivated Director of Rooms. This high-profile role supports a luxury property known for refined service, exceptional guest experiences, and an international clientele. The resort features upscale accommodations, elevated dining, spa and wellness offerings, and access to world-class outdoor recreation.

Key Responsibilities

• Lead and oversee all operations of the Rooms Division including Front Desk, Concierge, Bell/Porterage, Housekeeping and Guest Services.
• Ensure daily operations meet service standards and align with budget, staffing guidelines, and guest satisfaction goals.
• Assist with budgeting, forecasting and monthly planning for Rooms Division financials.
• Conduct regular inspections of guest rooms, public spaces and back-of-house areas to maintain service and presentation standards.
• Recruit, train, evaluate and mentor Rooms Division leaders and team members to foster high performance and guest-centric culture.
• Collaborate with other departments (F&B, Spa, Sales & Marketing, Engineering) to deliver seamless guest experiences.
• Oversee guest recovery efforts, service improvements and quality assurance initiatives.
• Participate in Executive Committee meetings and contribute to property-wide strategy development.

Candidate Requirements

• Minimum of 5 years of progressive leadership in the Rooms Division of a luxury or upscale hotel or resort.
• Strong knowledge of Front Office, Housekeeping and Guest Services operations.
• Proven financial acumen in budgeting, forecasting and labor/cost control.
• Ability to lead in a high-volume, fast-paced environment while maintaining service excellence.
• Strong leadership and team-development skills with a hands-on, guest-focused approach.
• Excellent communication, problem-solving and conflict resolution skills.
• Bachelor’s degree in Hospitality Management or related field preferred, or equivalent experience.

What’s Offered

• Competitive salary and comprehensive benefits package - Base Salary $95k plus discounted housing.
• Resort lifestyle perks such as employee discounts on lodging, spa services, food and beverage, ski passes, fitness center access and more.
• Opportunity to be part of an executive team at a highly regarded mountain resort destination.

How to Apply

If you are a driven Rooms Division professional passionate about luxury hospitality and guest service excellence, we encourage you to apply. Please submit your resume through Indeed under the listing for Director of Rooms – Jackson Hole.

SkyBridge Luxury is proud to represent this client and all inquiries will be handled with complete confidentiality.