HOUSEKEEPER

General Summary of Job Duties:

The Hotel Housekeeper is responsible for efficient, orderly cleaning and servicing of all daily assigned guest rooms.

Principle Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Values.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Sorts, counts, folds, marks, or carries linens.
• Change sheets and other linens, pillows, and comforters and make beds according to established guidelines.
• Properly replenish standard items/supplies in the bathrooms (towels, amenities, toilet paper).
• Sweeps, scrubs, and vacuums floor and empties wastebaskets.
• Vacuums rugs/carpets and cleans upholstered furniture.
• Cleans restrooms including but not limited to toilets, sinks, showers/tubs, vanity area, mirrors, and floors.
• Dusts and/or cleans furniture including but not limited to televisions, credenzas, chairs, soft chairs, headboards, air conditioning units, vanity area, phone, mirrors, sofa, wall and ceiling lamps including all lamp shades, luggage rack as well as picture frames and glass.
• Washes walls, ceiling, and woodwork, windows, door panels, windows sills, and thresholds.
• Ensure all items in the room are in working order including but not limited to the television, lights, air conditioning unit, telephone, alarm clock, coffee maker, refrigerator, drapes and curtains and the luggage rack.
• Complete all required paperwork in a timely and accurate manner.
• Immediately turns found items into Lost & Found.
• Maintain control of assigned rooms key fobs.
• Reports all maintenance issues.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too.
• Excellence:       Be Amazing!

Skills, Education and Other Requirements:

• Minimum of one (1) year in Housekeeping or similar, preferred.
• Must be able to work in a Team centered environment.
• High School diploma or GED, preferred.

Required Work Cards:

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Housekeeping Cart
• Cleaning chemicals
• Vacuum