SURVEILLANCE AGENT II

Description

General Summary of Job Duties

Responsible for the surveillance of gaming operations and gaming support areas during assigned shift to promote a secure environment within Silverton’s philosophy, while maintaining emphasis on revenue protection.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.
• Provides security and loss control of assets by monitoring all gaming functions and irregularities to the appropriate personnel as established by procedures.
• Maintains a video and audio library of property-wide activities for periods, as prescribed by in-house procedures and state / federal directives.
• Coordinates with Security personnel to provide optimum security services.
• Notifies the President and the Director of Surveillance of all pertinent information and significant observations concerning gaming and nongaming operations.
• Promotes the courteous treatment of customers and employees.
• Promotes and monitors the confidential treatment of all relevant information.
• Performs other duties as assigned by the direction of management.

• Demonstrated knowledge of state and federal laws relating to gaming operations and cash transactions.
• Demonstrated knowledge of gaming device operations and areas of potential monetary loss.
• Ability to detect cheating / theft related activities and take appropriate actions to protect funds and prevent further losses.
• Must have working knowledge of all casino games, slots, cage and count procedures and gaming regulations.
• Ability to detect suspicious activities and take appropriate actions to protect funds and prevent further losses.
• Ability to monitor radio traffic / incoming calls and prioritize observations with respect to potential losses.
• Ability to detect customer gaming activities designed to enhance player win potential.
• Ability to replace electronic equipment needed for daily activities within work area.
• Ability to write comprehensive reports. 

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.

Other duties as assigned

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Qualifications

Skills, Education & Other Requirements

• 2 Years prior Casino Gaming Surveillance experience.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Nevada Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Computer skills that allow the use of “Word”, “Access”, “Genetec”, “CVI”, Griffin and “Excel” programs.