Senior Key Account Manager - Footwear – Amazon & Zappos

Job Title: Senior Key Account Manager - Footwear – Amazon & Zappos

We are seeking a highly commercial and organized Senior Key Account Manager to support our Amazon and Zappos footwear business. This is a highly visible role supporting one of the company’s largest and most strategic marketplace businesses.

The Senior Key Account Manager will serve as the primary external representative for the Amazon Division, helping translate internal strategy and priorities into aligned execution with Amazon and Zappos. This role works cross-functionally within the Amazon Division, collaborating with Planning, Marketing, Product Merchandising, and Operations to help drive growth, manage in-season business performance, and ensure seamless execution across both channels.

Account Management & Commercial Execution

• Serve as the lead commercial contact across Amazon and Zappos, owning the day-to-day business relationship and leading key conversations around annual terms, promotional funding, growth plans, and issue resolution
• Present assortments, seasonal strategies, and key product launches to Amazon and Zappos teams, driving alignment around priority styles, marketing support, and commercial opportunities
• Drive seasonal buys, external buy-in, promotional calendars, markdown strategies, pricing actions, and in-season initiatives to support sales, margin, and inventory goals
• Identify whitespace opportunities, emerging trends, and growth initiatives across both channels, partnering with Merchandising to help develop into those opportunities
  
  

Cross-Functional Business Management

• Partner closely with Planning, Marketing, Product Merchandising, and Operations to align on launches, inventory flow, replenishment opportunities, promotional support, and overall business priorities
• Monitor business performance, inventory positions, and order flow to proactively identify risks and opportunities across the business
• Act as a key cross-functional lead to help ensure alignment, accountability, and timely execution across launches, inventory flow, and promotional initiatives
• Troubleshoot issues related to orders, launches, promotions, inventory flow, and operational execution while helping drive timely solutions across teams
  
  

Qualifications

• 8 years of experience in Key Account Management, Buying, Merchandising, Marketplace Commerce, or other highly commercial, customer-facing roles within footwear or apparel
• Deep understanding of the Amazon 1P business model, including vendor negotiations, promotional strategy, operational execution, and in-season business management; prior experience required
• Footwear or apparel experience strongly preferred, with a strong understanding of seasonal merchandising and product lifecycles
• Strong commercial instincts with the ability to balance topline growth, margin, inventory management, and operational execution
• Proven ability to operate cross-functionally, influence teams, and drive execution in a fast-paced, high-accountability environment
• Highly organized with strong communication, presentation, analytical, and problem-solving skills
• Advanced Excel skills required; ability to work comfortably with large data sets, reporting, and business analysis
  
  

Salary $150,000