What are the responsibilities and job description for the Support Analyst position at Sammons Industrial?
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement.
What You'll Do
Pay Type
Salary
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
- Competitive Pay and Performance-Based Bonuses
- Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Work/Life Balance
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement.
What You'll Do
- Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.
- Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.
- Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.
- Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed.
- One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
- Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
- Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
- A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus.
- Join a team that values integrity, collaboration, and helping one another succeed.
- Build your skills while supporting meaningful work across a growing industrial organization.
- Enjoy a hybrid work environment (onsite M-Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day.
Pay Type
Salary